Just these help pages, not phone support or the product itself
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This page will tell you about a few types of pre-fill settings you can change.
Use the Employee access settings to change pre-fill access for employees.
Use the PLS Agent Settings window to manage your PLS Agents and ensure that all ABNs are authorised.
Use the Pre-fill Report File Settings window to set where ATO pre-fill reports are stored in your system. If you have Document Manager, you can define the filing cabinet and file name.
To update these practice settings, you should be a manager, super user or system administrators.
Click the Tax drop-down and choose Pre-fill Manager.
On the Tasks bar, click PLS Agent Settings. The PLS Agent Settings and Cloud Software Authenticationwindow appears. The list of agents for your practice is displayed, with information on their:
Agent Code
Agent Name
Agent Number
ABN
Authorised status
A green tick in the Authorised column means an agent is authorised; otherwise, there will be a red cross. The Refresh link retrieves the software ID for the agent.
If you see any red crosses in the Authorised column, to authorise the agent, click the Authorise link and follow the prompts.
If you want to set the frequency with which PLS agents receive activity statement reports, click the Request AS Report drop-down and select one of the following:
Daily—A report will be automatically retrieved each day for this agent, so that the reports don't need to be manually retrieved.