Introduction to two-factor authentication

https://help.myob.com/wiki/x/n2vnAQ

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These days a password isn't enough to protect your online data. That's why we use two-factor authentication (2FA) as a second layer of protection. It involves using something only you have access to: either your email inbox or a mobile device.

This makes it harder for unauthorised people to get into your MYOB software.

Here's a quick overview.

How does it work?

You'll still sign into your MYOB account with an email address and password. This hasn't changed. But then you'll need to enter an authentication code to verify that it's you.

There's two ways to get this code:

via an authenticator app on a mobile device (phone, tablet, etc.)—the code displays in the app
via email—the code is in an email sent to the address linked to your MYOB account

Enter the code, click Verify, and you're done.

Don't want to enter a code every time? Choose the Trust this device for 30 days option.

Learn more about using this option.

What's the difference between app and email 2FA?

Choose a 2FA method that works for you (it's easy to switch 2FA methods).

Authenticator app

Email 2FA

The easiest and most secure 2FA method for most people.
It's an app that you install on your Windows, Android or Apple phone or tablet which generates your 2FA codes.
You don't need mobile data or internet access to use an authenticator app.
You need access to the device each time you need a 2FA code.
You can also download single use backup codes in case you temporarily lose access to your device.

Ideal if you don't have a mobile device or can't use the device for 2FA.
2FA codes are sent to the email address you use to sign into your MYOB account.
You'll need access to the internet and your email inbox each time you need a 2FA code.
There's no backup codes, so if you can't access your emails you'll need to contact us to recover your account.

At a glance

Requirement	App	Email
Most secure
Backup codes
Shared logins (not recommended)
Use on mobile device
Use on computer
Use without internet access

FAQs

What if I have trouble signing in with 2FA?

Learn how to Get help signing in with two-factor authentication.

How does 2FA work when multiple users need to access the same data?

2FA is unique to each user account. Multiple accounts can still access the same data (for example, a company file), but each user should have their own login and 2FA method.

We don't recommend sharing a single login between multiple people. Learn how to add a new user to AccountRight or MYOB Essentials.

Can I use 2FA if I share a user account?

We don't recommend sharing a single login between multiple people. You can set up an account for each user and all access the same data (for example, a company file). This is more secure and gives you more control over your 2FA options.

Learn how to add a new user to AccountRight or MYOB Essentials.

If you do share a user account, you'll all need access to the same 2FA email account or device.

Trust this device for 30 days

Using your backup codes

Child pages

How does it work?

What's the difference between app and email 2FA?

At a glance

FAQs

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