MYOB Essentials Accounting
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New Zealand only

If you receive an error, this means that the employment information you've submitted has not been accepted by Inland Revenue. You'll need to troubleshoot the error, and submit the information again. Here's some of the common errors and how to fix them.

 

To view the status of your payday filing submissions

To view the status of your payday filing submissions

  1. Go to Payroll > Payday filing.
  2. To view:
    • Pay run submissions - click Employment information submissions.
    • Employee submissions - click Employee details submissions.

  3. Click the Action menu button (...) and choose View details.

Here you'll see more detail on the status of the submission.

Errors explained

Error type

Error code

Description

Resolution

ErrorIR error code: 1 Authentication FailureThe link between Inland Revenue and MYOB Essentials has been broken for the person who submitted the employment information.

Step 1 - Delete the pay for all employees

Step 2 - Process the pay again.

Step 3 - The person who submitted this information needs to:

  1. Remove MYOB authorisation
    1. Go to Payroll > Payday filing > Inland Revenue settings.
    2. Click Remove authorisation.
  2. Authorise MYOB for payday filing as a delegated user.
RejectedIR error code: 4 Unauthorized DelegationThe person who submitted the employment information hasn't been delegated to submit for the business. This may be because the person logged in and authorised MYOB using their personal myIR details instead of the account created by the business.

The person who submitted this information needs to:

Step 1 - Remove MYOB authorisation

  1. Go to Payroll > Payday filing > Inland Revenue settings.
  2. Click Remove authorisation.

Step 2 - Make sure you are logged out of myIR. This ensures you log in to the correct account.

Step 3 - Authorise MYOB for payday filing as a delegated user.

Step 4 - Resubmit the employment information.

  1. Go to Payroll > Payday filing.
  2. Click the Action button (...), and select Submit to Inland Revenue.

ErrorIR error code: 21  Invalid XMLThere are a couple of reasons why you might get this error. It may be something to do with an employee's details.You'll need to contact us to help you resolve this one. Don't worry, we've been briefed in on how to troubleshoot this quickly!
ErrorIR error code: 103  No Return FoundThe return has been deleted in myIR.If you didn't delete the employment information from myIR, you may need to contact Inland Revenue to find out what happened.
 
 
Related topics

Payroll

Payroll IRD monthly returns  

End of period tasks

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