Pre-fill errors

https://help.myob.com/wiki/x/Iwc0Ag

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This page is about pre-filling tax returns. If you're looking for information on pre-filling Activity statements, see Getting started with PLS Activity Statements

Getting a pre-fill error? We'll show you how to get it sorted.

More info about your error

You can use the Prefill Error Report window to learn more about the error. The window:

shows you the error code
explains why you might be seeing the error
suggests how to fix the error.

To fix your PLS error

When you see an error during the pre-fill process, click the link in the error. The Prefill Error Report window appears.
Read through the information in the Prefill Error Report window to learn more about the error and its fix.

If you need more information about the error, see Pre-fill download errors and issues.

Pre-fill download errors and issues

Pre-fill status showing as 'Downloading'

The pre-fill status may show Downloading if the ATO is down. Wait till the ATO is back up and try the pre-fill again.
Restart the SBR Sender Server. Refer to KB 38335: Restarting SBR Sender Server.
If you still have the issue after restarting the SBR Sender Server, contact us for support.

Error downloading the pre-fill report, the network path is not found.
This issue generally occurs after a migration. Check the path where the file is saved from the Report File Settings window.

See Getting started with Tax pre-fill to check the report file settings path.

Access to the path '\\\<servername>\<foldername>' is denied.

Check the following.

The file location where the documents are saved doesn't have permissions to Everyone. You may need to update the permissions and sharing on \\<servername>\<foldername> to allow the Everyone user group to have full control. If you need help, check with your IT professional.
The SBR Sender Server under Services doesn't have the Administrative login. To check login details:
1. Enter services.msc the search field and press Enter.
2. Right-click MYOB Tax SBR Sender Server and select Properties.
3. In the Log On tab, select This account and enter the username of the Domain Administrator and the password.

Error: "Binary stream '0' does not contain a valid BinaryHeader. Possible causes are invalid stream..."

This error generally occurs if the server hasn't been restarted for more than 2 weeks.

Either restart your server and pre-fill again or close the tax return you are trying to pre-fill and pre-fill again.

Is there still an issue? Contact us for support.

'Object reference not set to an instance of an object' for certain tax returns when prefilling using the ATO Pre-fill report.

This error happens for tax returns where the taxpayer is over 60 years old and has a Superannuation Income Stream payment.

We've fixed this issue in MYOB Tax version 2018.0a. Log in to my.myob.com.au to download the update.

In the meantime, manually enter the pre-fill data for the Superannuation Income Stream payment item.

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Returns

Activity Statements

Forms and Schedules

Using MYOB AE/AO Tax