To check that you have access to the Payroll Account in myIR:

1. Log into myIR as you normally would.
2. Click My Business.
3. Click Settings.
4. Select the Access tab.
5. Check to see which accounts you have access too. You need access to the Payroll account to be able to be able to use payday filing. If you don't have access to the 'Payroll' account, you'll need to speak to the person in the business who is the owner and they'll be able to delegate you access.
6. Once you have access to the 'payroll' account, go back into Essentials, and re-submit the rejected returns.

If you have completed the steps above and are still getting rejected reports, see the steps below to check that you linked the correct myIR account.

To check that the correct myIR account is linked, the person who submitted the employment information needs to:

Step 1 - Remove MYOB authorisation

1. Go to Payroll > Payday filing > Inland Revenue settings.
2. Click Remove authorisation.

Step 2 - Make sure you are logged out of myIR. This ensures you log in to the correct account.

Step 3 - Authorise MYOB for payday filing as a delegated user.

Step 4 - Resubmit the employment information.

1. Go to Payroll > Payday filing.
2. Click the Action button (...), and select Submit to Inland Revenue.