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AccountRight Plus and Premier (v2018.2 and later), Australia only

FAQs

Why am I seeing a blank screen after clicking Connect to ATO?

Regardless of which internet browser you use on your computer, AccountRight uses some Internet Explorer settings to display the Connect to the ATO steps.

If nothing happens when you click Connect to ATO, here are some things to try (close and reopen AccountRight after each to see if the issue is fixed):

Check this...	By doing this...
Make sure the latest version of Internet Explorer installed on your computer.	Click the Start button > Settings > Update & security > Windows Update, then click Check for updates. See this Microsoft support article for more details.
Check your Internet Explorer settings	Open Internet Explorer (click the Start button and type Internet Explorer and click the first result). Click the Settings icon and choose Internet options. Click the Advanced tab. Scroll down near the bottom and select the option Use TLS 1.2. Click OK to save your changes.