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New Zealand only

From 1 June 2021 MYOB will end PayAgent in MYOB Essentials. Learn more...

Paying your employees with PayAgent 

You still complete your pay run in MYOB Essentials as usual.

When you finalise the pay run, PayAgent takes care of the rest, including:

  • automatically debiting the gross pay from your bank account and crediting your employees with their net pay,
  • PAYE, Kiwisaver and child support contributions will be automatically paid to Inland Revenue by the 20th of the month
  • your Employee Information (EI files) will be submitted with each pay run.

Note that you must finalise your pay run by 4pm to be processed by PayAgent that same day. Any pay runs finalised after 4pm will be processed the following business day.

For more information on PayAgent, such as processing pay runs on public holidays or changing pay run frequency, see the FAQ below.

 Pay run and processing FAQs

What are the payroll processing times during the 2021 ANZAC Day weekend?

What are the payroll processing times during the 2021 ANZAC Day weekend?

Same day clearing

Payroll submitted before 4 PM on

MYOB debits business bank account on

MYOB pays wages between 5-7pm on

Friday 23rd April 2021

Friday 23rd April 2021

Friday 23rd April 2021

Monday 26th April 2021 - ANZAC Day holiday

NZ banks are closed. Pay runs will not be process on this day.

Tuesday 27th April 2021

 

Tuesday 27th April 2021

 

Tuesday 27th April 2021

Tuesday 27th April 2021Tuesday 27th April 2021

 

Two day clearing

Payroll submitted before 4 PM on

MYOB debits business bank account on

MYOB pays wages between 5-7pm on

Thursday 22nd April 2021

Thursday 22nd April 2021

Tuesday 27th April 2021

Friday 23rd April 2021

Friday 23rd April 2021

Wednesday 28th April 2021

Monday 26th April 2021 - ANZAC Day holiday

NZ banks are closed. Pay runs will not be process on this day.

Tuesday 27th April 2021

Thursday 29th April 2021

 

Tuesday 27th April 2021

Tuesday 27th April 2021

Thursday 29th April 2021

How do I correct a mistake in my pay run?

How do I correct a mistake in my pay run?

If you make a mistake in your pay run, you will need to contact our support team on 0800 606 962 as soon as possible. We will help fix the issue and ensure that your pay runs are processed correctly.

What's a clearing period?

What's a clearing period?

A clearing period is the amount of time that passes until your employee wages are paid out and is assigned to your business during the PayAgent application process based on a risk evaluation.

There are two clearing periods issued: Same day clearing, and two day clearing.

Same day clearing: Pays submitted before 4pm will be paid the same evening

Two day clearing: Pays submitted before 4pm will be direct debited from the nominated PayAgent bank account that day. They will then be processed and paid into your employee’s bank account on the evening of the second business day.

Example

On a same day clearing period, if the pay run is processed on Monday before 4pm, it will be paid out and available on Monday evening. On a two day clearing period, if the pay run is submitted on Monday before 4pm, it will be paid out and available funds on Wednesday evening. 

Can I change the frequency I do my pay runs?

Can I change the frequency I do my pay runs?

If you are changing your pay run frequency (e.g., if you are paying weekly, but changing to paying fortnightly), please send an email to PayAgent@myob.com and let us know what frequency you will be changing to.

Note that you can change the days you process you payroll with no issues.

Can I future date a pay run?

Can I future date a pay run? 

The Pay on date in Essentials cannot be used to future date a payment. If a payment is entered before the 4pm cut off time, we will process the pays on the day the pay run is received.  

What happens if a pay run is processed on a public holiday?

What happens if a pay run is processed on a public holiday?

National New Zealand public holidays are bank holidays; therefore, if a pay run is processed on a national public holiday, it will be run on the next business day. If you still require your employees to receive their pay on a public holiday, please process the pay before 4 pm on the prior business day.

What does the Pay On date mean?

What does the Pay On date mean? 

The Pay On date entered when recording your payroll will determine the reporting period that will be sent to the IRD and not when the payment will be paid.

What happens to my IRD payment if I don't have any employees to pay that month?

What happens to my IRD payment if I don't have any employees to pay that month?

If you haven't paid any wages for that month, you will need to email us at PayAgent@myob.com and let us know. We will then process a zero dollar lodgement for the IRD and no fines will be incurred.

How is the direct debit calculated?

How is the direct debit calculated? 

The PayAgent payments are calculated as Gross + Employer Kiwi Saver + ESCT. (Note that the Gross is made up of PAYE + Deductions + take home pay paid to employees)

Employee Kiwisaver is included in deductions, but listed separately on the Summary.

The tax payable to the IRD is made up of PAYE + Deductions (includes employee Kiwisaver) + Employer KiwiSaver + ESCT.

 General PayAgent FAQs

How do I change my bank account?

How do I change my bank account? 

If you want to change the bank account we direct debit from, contact us at PayAgent@myob.com and we'll email you a Change of account form. Note that we do require a director's signature to change the account.

You'll need to fill out the form with the new account number, sign it, and email it back to us with a copy of a bank document so we can verify the bank account. Once we have this, your account will be changed over.

How do I cancel PayAgent?

How do I cancel PayAgent? 

To cancel PayAgent, email us your business details to PayAgent@myob.com and let us know you would like to cancel the service.