- Created by admin, last modified by AdrianC on Jan 19, 2016
This information applies to MYOB AccountRight version 19. For later versions, see our help centre.
https://help.myob.com/wiki/x/oAGc
ANSWER ID:9190
If you are a registered M-Powered Services customer, the software stores valuable information in the M-Powered Services Centre data file (.box). The M-Powered Services Centre data file is used in conjunction with your company file and these two files must always be kept together. In the event that the M-Powered Services Centre data file is deleted, or separated from the company file in any way, the software will identify this and an error message will be displayed when you attempt to open the company file. This support note explains what this error message is and the options that are available to resolve it.
Why is this error message displayed?
As a subscriber to an M-Powered Service such as superannuation, when you open the company file, The software detects if the M-Powered Service data file (.box) is present. The M-Powered Services Centre data file must have the same name and be stored in the same location as the company file. If the company file cannot detect the M-Powered Services data file the following error message will be displayed.
What are the options?
It is important to understand what these options mean so that you can choose an appropriate option in the event that you receive this error. Each option is detailed below.
If you select Cancel, you will exit the screen displayed above and the software will return you to the standard Welcome screen where you have options to Open, Create and Explore. You also have the option to Exit and selecting this option will close the Welcome screen.
You may choose to click Cancel if:
- You may have opened the wrong company file. If this is the case, you can select Open to choose the correct company file from the Welcome Screen.
- You know where the missing M-Powered Services Centre data file can be located and you want to reinstate it to the correct location. If this is the case, close out of the software and ensure that both the company file and the associated M-Powered Services Centre data file are held in the same location with the same file name.
- You want to restore a back up of the company file and M-Powered Services Centre data file. If this is the case, you can click Cancel then click Open from the Welcome screen.
You can select the location of the back up file in the Open Window and change the Files of Type field to All Files. Now you can select the back up file you want to restore. This will ensure that a back up of the company file and M-Powered Services data file are restored.
This option will create a new M-Powered Services data file.
If you select New File, a window is displayed advising that a new M-Powered Services Centre data file will be created.
If you select No to this message, the previous window will be displayed.
If you select Yes to this message, the software will create a new M-Powered Services Centre Data File and display the Command Centre.
This message tells you what the restored M-Powered Services Centre data file will be named and the location in which it will be saved. The M-Powered Services data file will be saved with the same name and in the same location as the company file.
Click OK. The selected M-Powered Services Centre data file has now been restored and the command centre will be displayed.
This option can be used to restore a back up of the M-Powered Service Centre data file.
If you select Restore, the software will display the Select File to Restore window.
This window will enable you to choose the back up file that contains the M-Powered Service Centre data file you want to restore. You can select the location of the back up file you want to restore from the Look In field in this screen.
When you have chosen the file you want to restore, click Open .
The following screen will be displayed.
This message is confirming what the restored M-Powered Service Centre data file will be named and where it will be held.
Click OK and the Command Centre will be displayed.
- If you choose this option, it is important to be aware that you are only restoring the M-Powered Services Centre data file. The company file is not affected.
- After restoring the M-Powered Services Centre data file, you may receive a Synchronisation error. This error indicates that the open company file and the Restored M-Powered Services Centre Data File have not been used in conjunction with each other. For more information regarding this error please refer to Synchronisation of the M-Powered Services Centre data file (Australia only).
- Please ensure that the name of your company file matches exactly the name of your .box file otherwise you may receive this error.