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  • Cancelling your subscription




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It'll be sad to see you go, but if you need to cancel your MYOB Essentials subscription we're here to help.

Maybe there's a better product for your business needs. Compare AccountRight and MYOB Essentials.

Before you go...
  • Only the business owner or person who set up the subscription can cancel the subscription
  • (Australia only) Finalise your Single Touch Payroll information. This ensures the ATO are notified that you'll no longer be submitting payroll information from MYOB
  • Download copies of any documents you have in your In tray
  • Save the data you need by producing reports. At a minimum, you'll want the General ledger detail and the Balance Sheet report. All reports can be found on the Reports menu
  • If you're not sure what you should keep, check with an accounting advisor or ask the experts on the community forum.

Ready to go?

Ready to go?

If you're the business owner or person who set up the subscription, you can now start the cancellation process online.

  1. Sign in to my.myob (Australia | New Zealand) using your MYOB account details.
  2. Select My Products from the My Products menu. A list of all your MYOB products appears.

  3. Expand the product you want to cancel, then click the Request Cancellation button. The Cancellation call back request form appears.

  4. Complete the form, then click Submit call back request.

You'll receive a call within 5 business days from the MYOB team regarding the request.

Need help?

Need help?

Get in touch with our support team and we'll be happy to help.

  • Australia - 1300 555 111 | Monday to Friday 7am to 5pm (Melbourne time)

  • New Zealand - 0800 606 962 | Monday to Friday 9am to 7pm (New Zealand time)

Calling from overseas? Call +61 1300 555 111