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  • Reversing a dishonoured cheque


 

 

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To reverse a dishonoured cheque, complete the following tasks:


1. Unmatch the bank transaction

1. Unmatch the bank transaction

  1. On the Banking menu, click Bank transactions. The Bank transactions page appears.
  2. Find the transaction that corresponds to the dishonoured cheque.
  3. In the Allocate or Match column for that transaction, click to unmatch the transaction.
2. Delete the customer payment (if one was entered)

2. Delete the customer payment (if one was entered)

  1. On the Sales menu, click Invoices. The Invoices page appears.
  2. Locate the customer's invoice against which the dishonoured cheque was used as payment, and click the invoice number. The transaction is displayed.
  3. At the bottom of the page, under Activity, click the customer's payment. The View payment page appears.
  4. Click Delete.
  5. Click Yes to the confirmation message.
3. Allocate the deposit and the withdrawal

3. Allocate the deposit and the withdrawal

  1. On the Banking menu, click Bank transactions. The Bank transactions page appears.
  2. Locate the withdrawal (the payment you deleted in the previous task).
  3. In the Allocate or Match column for that transaction, click the dropdown arrow and allocate it to Bank Charges.
  4. Locate the deposit (the original payment received from the customer).
  5. In the Allocate or Match column for that transaction, click the dropdown arrow and allocate it to Bank Charges. This will cancel out the deposit for a net effect of $0 to the Bank Charges account.