Child pages
  • Validating your client ID




How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

Very dissatisfied
Very satisfied

Why did you give this rating?

Anything else you want to tell us about the help?

The content below is for the MYOB Essentials Partner Dashboard. If you no longer have access, don't worry, there is an even better dashboard ready and waiting for you. See MYOB Practice Dashboard to learn more.

To access the MYOB Practice Dashboard, log in at and click Transaction processing in the top menu bar.


MYOB Partners only

When you log in to your Partner Dashboard, you will be asked to enter your MYOB Client ID or Serial number to confirm that you’re part of the MYOB Partner Program.

Why do I need to enter this?

As MYOB Partners, you’ve told us you’d like an easier way to manage all your MYOB clients, no matter which product they’re using. We’ve heard you and we’re working towards a single dashboard to help you better manage all your clients. From the way you refer products to how you access their business data and work better with them.

The first step towards better client management is linking your partner dashboard in MYOB Essentials with your MYOB client ID or serial number.

How do I find my client ID?

You’ll find your Client ID next to your username at the top of the screen whenever you’re logged in to your my.MYOB account.

How do I find my serial number?

Find your serial number in the My Products section of your my.MYOB account.

Look for one of the following products and the related serial number:

  • MYOB Connected Accounting Program
  • MYOB Bookkeepers Reference Software
  • MYOB Certified Consultant Reference Software
  • MYOB Online Partner


How do I join the MYOB Partner Program?

How do I join the MYOB Partner Program?

There’s lots of advantages of joining the MYOB partner program, from being the first to receive new product updates to opening up a whole new world of potential customers and opportunities.

Find out more and apply to join in the partner section of the MYOB website.

What happens if I don’t enter a client ID or serial number?

What happens if I don’t enter a client ID or serial number?

If you don’t enter a valid client ID or serial number by the end of February 2015, you’ll no longer have access to your Partner Dashboard.

How can I access my files without a partner dashboard?

How can I access my files without a partner dashboard?

Don’t worry, you’ll still have access to all the files that you currently have access to. Instead of them being listed in your Partner Dashboard, they’ll appear in your My businesses list. You’ll still be able to access the same information as you do at the moment.

See the help for more information about how to manage your clients from My businesses.

My businesses page with businesses listed

Have any other questions?

Contact your partner manager or phone 1300 555 117 (AU) or 0800 69 62 27 (NZ).