This information applies to MYOB AccountRight version 19. For later versions, see our help centre.
https://help.myob.com/wiki/x/lQKc
ANSWER ID:9507
Having an incorrect serial number embedded in your company file will cause issues with product activation and confirmation. MYOB's Data File Repair Team offer a Serial Number Removal service which will get you back up and running in no time.
For more information on our Serial Number Removal service, including pricing details, visit our website (Australia | New Zealand).
To request the Serial Number Removal service
If you're in
Call MYOB on
Australia
1300 555 123
New Zealand
0508 328 283
We'll then send you an email with details on what happens next.
To upload your file
Create a backup of your company file.
Name the backup file as instructed in the email we sent you. Back up files that are not named correctly can't be processed.
Access the datafile dropzone using the link in the email we sent you.
Click Adding.
Find and click on your back up file then click Open.
Click Upload.
If you need more help or experience any issues uploading your file, reply to the email we sent you or contact us (Australia 1300 555 123 or New Zealand 0508 328 283).
