HTML Wrap |
---|
| What is it?Two- UI Text Box |
---|
| Change to sign-in frequency If you notice that you’re being prompted to sign in to MYOB more frequently, or less frequently, than previously, this is because of a security enhancement we’ve released in response to customer requests. |
These days a password isn't enough to protect your online data. That's why we use two-factor authentication (2FA) is a secure sign in process that combines something you know (your password) with something you have (your phone).Check out this short video for an overview of two-factor authentication with MYOB:as a second layer of protection. It involves using something only you have access to: either your email inbox or a mobile device. This makes it harder for unauthorised people to get into your MYOB software. HTML |
---|
<div class="wistia_responsive_padding" style="padding:56.25% 0 0 0;position:relative;"><div class="wistia_responsive_wrapper" style="height:100%;left:0;position:absolute;top:0;width:100%;"><iframe src="https://fast.wistia.net/embed/iframe/yz1zook9al?videoFoam=true&autoPlay=false" title="Wistia video player" allowtransparency="true" frameborder="0" scrolling="no" class="wistia_embed" name="wistia_embed" allowfullscreen mozallowfullscreen webkitallowfullscreen oallowfullscreen msallowfullscreen width="100%" height="100%"></iframe></div></div>
<script src="https://fast.wistia.net/assets/external/E-v1.js" async></script> |
How does it work?You'll sign in using your MYOB email and password as usual.You'll be asked for a verification code, which you'll get from an authenticator app on your phone.These unique verification codes are generated in the authenticator app just for you when you sign in, so you never have to worry about losing or forgetting it. Sounds great! How can I get 2FA? Anchor |
---|
| register | register | When 2FA becomes available for your account, you’ll be prompted to set it up when you next sign in. If you missed the prompt, don't worry! You can turn on 2FA from the Security Centre at any time. See Using the Security Centre for more information. UI Text Box |
---|
Haven’t been prompted for 2FA yet, and don't see the 2FA option in your Security Centre? We're rolling out 2FA to every MYOB account over the next few weeks, so keep an eye out for the 2FA prompt when you sign in! If you have security concerns and need more immediate access to 2FA, please fill out this form and we'll get you set up in no time. |
HTML |
---|
<h2><i class="fa fa-comments"></i> FAQs</h2><br> |
UI Expand |
---|
title | What phones work with two-factor authentication? |
---|
| What phones work with two-factor authentication?MYOB's two-factor authentication works with any iOS, Windows and Android smartphone. |
UI Expand |
---|
title | What if I don't have my phone with me or my phone is lost? |
---|
| What if I don't have my phone with me or my phone is lost? If you've misplaced your phone, you can still sign in with two-factor authentication using a one-use backup code. Haven't set up two-factor authentication? The codes will be made available to download at the end of the setup processstill use your email address and password to sign into your online MYOB software. Then you'll need to enter an authentication code to verify that it's you. There's three ways to get this code: - via an authenticator app (recommended) on a mobile device (phone, tablet, etc.)—the code displays in the app
- via email—the code is in an email sent to the address linked to your MYOB account
- via SMS—the code is sent to your mobile phone via text message
Getting set upThe first time you access your online MYOB software, you'll be guided through the 2FA setup. For detailed steps on setting it up, see Setting up two-factor authentication. To learn more about what 2FA method to choose, see Choosing which two-factor authentication method to use. Once you're set up with mobile app or email 2FA, you'll be able to switch between these methods. See Switching between email and app two-factor authentication. Changed phones? Find out how to set up mobile app 2FA on your new phone. Signing in with 2FA UI Expand |
---|
title | Sign in with authenticator app 2FA |
---|
| - Sign in to your MYOB account as normal, using your email address and password.
- A screen appears asking for an authentication code:
Image Added - Open your 2FA app and find the code.
It will look something like this: Image Added Enter the code into the two-factor authentication screen, then click Continue and you're finished.
| It is highly recommended that you download and save/copy your backup codes in a secure, accessible location other than your phone. | 've misplaced your backup codes, you can download them from the Security Centre. Note that you need to sign in to the Security Centre using 2-factor authentication.If you've misplaced your phone and your one-use backup codes, please contact us: Australia / New Zealand UI Expand |
---|
title | Do I need to use two-factor authentication every time I sign in? |
---|
| Do I need to use two-factor authentication every time I sign in? When you first sign in using two-factor authentication, you can choose not to use 2FA again on that specific computer and browser for 30 days. From then on, we'll only ask for your password when you sign in. But don't worry, you're still protected by 2FA because when you don't want to use 2FA every time you sign in, tick Remember this device for 30 days before you click Verify, and you'll only need to put in a 2FA code once every thirty days (however, you may be prompted for a code more frequently if additional authentication is required). If you or anyone else tries to sign in to your |
MYOB account from another computer or browser, |
two-factor
|
UI Expand |
---|
UI Expand |
---|
title | Do I need mobile network coverage on my phone to access the authenticator app? |
---|
| Do I need mobile network coverage on my phone to access the authenticator app?No, you do not need mobile coverage on your phone to access the authenticator apptitle | What if more than one person needs access to my account (e.g., accountant)? |
---|
| What if more than one person needs access to my account (e.g., accountant)?Two-factor authentication (2FA) is specific to your user account, not your file or business. By you enabling 2FA for your log in, it will not impact other users accessing your file. Each person can choose to opt-in to 2FA for their account. For more information, see Two-factor authentication for accountants and bookkeepers. |
UI Expand |
---|
title | Why do I need to install an app to use two-factor authentication? Can my verification code be messaged to me instead? |
---|
| Why do I need to install an app to use two-factor authentication? Can my verification code be messaged to me instead?MYOB's method of two-factor authentication requires an authenticator app. Without the app, two-factor authentication cannot be enabled for your account. We use an authenticator app instead of SMS because authenticator apps can generate a 2FA verification code without mobile network coverage, so you can access your MYOB account anywhere, anytime. You can use any authenticator that is TOTP compliant; but we recommend using either of these authenticator apps: - Google Authenticator
- Windows Authenticator
|
| - Sign in to your MYOB account as normal, using your email address and password. When you click Sign in, a 6 digit code is sent to your mobile phone via SMS.
- Enter the 6 digit code and click Verify code.
Image Added
UI Text Box |
---|
| Don't have your phone? Click I don't have access to my phone and follow the prompts to enter your backup code (this code was provided when you set up SMS 2FA). If you don't have a backup code, contact us and we'll be glad to help. |
|
UI Expand |
---|
title | What happens if I get a new phone? |
---|
| What happens if I get a new phone? Because the authentication app is tied to the phone it's installed on, switching phones means you'll no longer be able to access your verification codes until you enable 2FA on your new device. First, before getting rid of your old phone, you need to turn off 2-factor authentication. Alternatively, you can sign in using one of your backup codes | - Sign in to your MYOB account as normal, using your email address and password.
- When you click Sign in, an email with an authentication code is emailed to you automatically. If you can't
access your phone or backup codes, please call us on 1800 620 430 if you're in Australia, or 0800 70 69 62 if you're in New Zealand.Next, follow the steps to setting up 2FA on your new phone. |
HTML |
---|
<div id="feedback" style="margin-top:50px;">
<div class="feedbackheading">
<h2>Was this information helpful?</h2>
</div>
<div class="yes">
<img id="yesImg" src="/wiki/download/attachments/5668874/yes_notSelected.png">Yes
</div>
<div class="no">
<img src="/wiki/download/attachments/5668874/no_notSelected.png">No
</div>
<div class="moreinfo">
<h3>Why not?</h3>
<p>
<form id="moreInfo" name="moreInfo">
<input type="checkbox" id="cb1" name="unclear" value="" onClick=allowSubmit()>
<label for="cb1"><span class="checkboxlabel">The instructions weren't clear</span></label><br>
<input type="checkbox" id="cb2" name="notFound" value="" onClick=allowSubmit()>
<label for="cb2"><span style="padding-bottom:2px;">I couldn't find what I was looking for</span></label><br>
<div id="inlineMoreHelpInfo">That's no good. Try searching the help. Or maybe the <a href="http://community.myob.com/" target="_blank">community forum</a> can help answer your question.<br />
<input type="text" placeholder="Search the help..." id="searchTerm"><i class="fa fa-search" id="searchButton"></i>
</div>
<input type="checkbox" id="cb3" name="productIssue" value="" onClick=allowSubmit()>
<label for="cb3">I have a problem with my software</label><br>
<div id="inlineSupportInfo">Sorry to hear that. Maybe our <a href="http://community.myob.com/" target="_blank">community forum</a> can help. </div>
<input type="checkbox" id="cb4" name="other" value="" onClick=allowSubmit()>
<label for="cb4">Something else</label><br>
</form>
<h3 id="commentsHeading">How would you improve this page?</h3>
<textarea id="comments" name="comments" form="moreInfo" placeholder="Tell us more..."></textarea>
</p>
<p id="supportText">Unfortunately, we won't be able to respond to your feedback. Please don’t enter any personal information—if you need urgent help, contact our <a href="http://myob.com/contactus" style="color:#5E2080;">support team</a> instead.</p>
<button type="button" id="submitButton" disabled>Submit</button>
</div>
<div id="submitted">
<img src="/wiki/download/attachments/5668874/submittedTick.png">Thanks for your feedback.
</div>
<div id="positiveFeedback">
<h3 id="positiveCommentsHeading">Thanks! Anything you'd like to add?</h3>
<textarea id="positiveComments" name="positiveComments" form="positiveComments" placeholder="Tell us more..."></textarea>
</p>
<p id="positiveCommentText">We’d love to know what worked so we can keep improving our help. Please don’t enter any personal information—if you need more help, get in touch with our <a href="http://myob.com/contactus" style="color:#5E2080;">support team</a>.</p>
<button type="button" id="positiveSubmitButton" disabled>Submit</button>
</div>
</div>
<script>
var sPath = window.location.pathname; // Get the path of the current window (will be used to find 'page' and 'product' variables
// var page = sPath.substring(sPath.lastIndexOf('/') + 1); // Set the 'page' variable to the html page name (eg. feedback.html)
var page; // Create global variable to store permalink for this page
var responded = 0; // initialise the 'responded' variable to indicate that no response has been recorded
var helpful = 0; // probably don't need both these variables (responded and helpful)...
var pathArray = sPath.split( '/' ); // Split the URL into chunks divided by slashes, and put into array pathArray
var product = pathArray[pathArray.length-2]; // Get the second last 'chunk' (which will be the product folder, eg. 'ec' or 'ea', based on help URLs of structure: http://help.myob.com/wiki/display/ea/Welcome+to+MYOB+Essentials+Accounting
// Wait until JQuery has loaded, then get the page variable from the content of the .tinylink div.
AJS.toInit(function(){
page = AJS.$(".tinylink").text();
});
// Initialise variables for checkbox responses
var unclear = '';
var notFound = '';
var productIssue = '';
var other = '';
var comment = '';
// Make sure the checkboxes and comment fields are cleared when the page loads
$('#comments').val('');
$('#moreInfo input[type=checkbox]').attr('checked',false);
function submitFormResult(helpful, page, product) {
var helpful = helpful;
comment = $('#comments').val();
var product = product;
var page = page;
if (page == '') {
page = window.location.href;
}
if ($('#cb1').is(":checked")) {
unclear = "Unclear";
}
if ($('#cb2').is(":checked")) {
notFound = "Could not find";
}
if ($('#cb3').is(":checked")) {
productIssue = "Product issue";
}
if ($('#cb4').is(":checked")) {
other = "Other";
}
// Post responses to the Google form
$.ajax({
url: "https://docs.google.com/forms/d/1bAixJMHVVKnRKB9N6Ug6zsLWWc5hVCIr3p3lCb-q8rM/formResponse",
data: {
"entry_19710432": helpful,
"entry_233823726": unclear,
"entry_1511608596": notFound,
"entry_1587406445": productIssue,
"entry_1989203864": other,
"entry_2056312956": comment,
"entry_1949579778": product,
"entry_1743314655": page,
},
type: "POST",
dataType: "xml",
statusCode: {
0: function () {
// display the 'submitted' div with thankyou message
if (helpful == "no") {
$("#feedback").css('padding-bottom','50px');
$("#submitted").fadeIn(500);
}
},
200: function () {
// display the 'submitted' div with thankyou message
if (helpful == "no") {
$("#feedback").css('padding-bottom','50px');
$("#submitted").fadeIn(500);
}
}
}
}); // end of ajax call
} // end of submitFormResult function
function submitPositiveFeedback (helpful, page, product) {
var helpful = helpful;
comment = $('#positiveComments').val();
var product = product;
var page = page;
if (page == '') {
page = window.location.href;
}
// Post comment to the Google form
$.ajax({
url: "https://docs.google.com/forms/d/1WfuiKR77NYihMgzeBqOffce0ido3I2DoAysBeESfybo/formResponse",
data: {
"entry_922059833": helpful,
"entry_174932397": comment,
"entry_104243485": product,
"entry_716914159": page,
},
type: "POST",
dataType: "xml",
statusCode: {
0: function () {
// display the 'submitted' div with thankyou message
if (helpful == "no") {
$("#feedback").css('padding-bottom','50px');
$("#submitted").fadeIn(500);
}
},
200: function () {
// display the 'submitted' div with thankyou message
if (helpful == "no") {
$("#feedback").css('padding-bottom','50px');
$("#submitted").fadeIn(500);
}
}
}
}); // end of ajax call
} // end of submitPositiveFeedback function
// Do this if someone clicks Yes (submit form and show thankyou message)
$(".yes").on("click", function() {
// only do this if there hasn't been a response yet!
if (responded == 0) {
// change the image to a green face
$(".yes").html( "<img src='/wiki/download/attachments/5668874/yes_Selected.png'>Yes" ).fadeIn(300);
// display the 'submitted' div with thankyou message
// $("#feedback").css('padding-bottom','50px');
// $("#submitted").fadeIn(500);
$("#positiveFeedback").fadeIn(500);
// record that the survey has been responded to
responded = 1;
helpful = "yes";
submitFormResult(helpful, page, product)
}
});
// Do this if someone clicks No (show checkboxes and comment field)
$(".no").on("click", function() {
// only do this if there hasn't been a response yet!
if (responded == 0) {
// change the image to a red face
$(".no").html( "<img src='/wiki/download/attachments/5668874/no_Selected.png'>No" ).fadeIn(300);
// display the 'moreinfo' div with additional options
$(".moreinfo").fadeIn(300);
// record that the survey has been responded to
responded = 1;
helpful = "no";
}
});
// Submit the form when the submit button is clicked
$("#submitButton").on("click", function() {
submitFormResult(helpful,page,product);
// this.disabled=true;
$('.moreinfo').fadeOut(100);
$("#feedback").css('padding-bottom','50px');
$("#submitted").fadeIn(500);
});
$("#positiveSubmitButton").on("click", function() {
submitPositiveFeedback(helpful,page,product);
$('#positiveFeedback').fadeOut(100);
// this.disabled=true;
$("#feedback").css('padding-bottom','50px');
$("#submitted").fadeIn(500);
// $('#positiveSubmitButton').prop("disabled",true);
// $('#positiveComments').val("");
});
// Change the image when hovering over Yes or No (but only before a response has been recorded)
$(".yes img").hover(function(){
if (responded == 0) { $(".yes img").attr("src","/wiki/download/attachments/5668874/yes_Selected.png").fade(500); }
},function(){
if (responded == 0) { $(".yes img").attr("src","/wiki/download/attachments/5668874/yes_notSelected.png").fadeIn(500); }
});
$(".no img").hover(function(){
if (responded == 0) { $(".no img").attr("src","/wiki/download/attachments/5668874/no_Selected.png").fadeIn(500); }
},function(){
if (responded == 0) { $(".no img").attr("src","/wiki/download/attachments/5668874/no_notSelected.png").fadeIn(500); }
});
// Change the border width of the comment field when it's in focus (TODO: Make this work with the hover below)
$("#comments").focus(
function() {
$(this).css('borderWidth', '3px');
});
// Change the border width of the comment field when hovering over it (TODO: Make this work onfocus as well)
$("#comments").hover(
function() {
$(this).css('borderWidth', '2px');
},
function() {
$(this).css('borderWidth', '2px');
});
$("#cb2").click(function() {
$("#inlineMoreHelpInfo").toggle(this.checked);
$("#searchTerm").focus();
});
$("#cb3").click(function() {
$("#inlineSupportInfo").toggle(this.checked);
});
// Activate the Submit button when a checkbox has been selected
function allowSubmit() {
var atLeastOneIsChecked = $('#moreInfo :checkbox:checked').length > 0;
if (atLeastOneIsChecked) {
$("#submitButton").prop("disabled",false);
$("#commentsHeading").fadeIn(300);
$("#comments").fadeIn(300);
$("#supportText").fadeIn(100);
}
else {
$("#submitButton").prop("disabled",true);
}
}
$('#positiveSubmitButton').prop("disabled",false);
// SUBMIT SEARCH IF USER CLICKS ON MAGNIFYING GLASS
$("#searchButton").click(function() {
var searchTerm = $("#searchTerm").val();
var encodedSearch = encodeURIComponent(searchTerm);
var searchURL = "http://help.myob.com/wiki/dosearchsite.action?queryString=" + encodedSearch + "&startIndex=0&where=ea";
// alert(searchURL);
window.location.replace(searchURL);
});
// SUBMIT SEARCH IF USER PRESSES ENTER
$('#searchTerm').keyup(function(e) {
if (e.keyCode == 13) {
var searchTerm = $("#searchTerm").val();
var encodedSearch = encodeURIComponent(searchTerm);
var searchURL = "http://help.myob.com/wiki/dosearchsite.action?queryString=" + encodedSearch + "&startIndex=0&where=ea";
// alert(searchURL);
window.location.replace(searchURL);
}
// return false;
});
</script>
- see the email in your inbox, check your junk mail, or check the troubleshooting section below.
Copy the code in, then click Verify, and you're done. UI Text Box |
---|
| If you don't want to use 2FA every time you sign in, tick Remember this device for 30 days before you click Verify, and you'll only need to put in a 2FA code once every thirty days. If you or anyone else tries to sign in to your account from another computer or browser, an authentication code will still be required. |
Image Added
|
UI Text Box |
---|
| Log out when you’re done It’s good security practice to log out at the end of every session. |
It's more secure and easier to use an authenticator app, however you'll be set up for email 2FA by default. As well as email or app 2FA, you can also set up SMS 2FA. Need more details? See Choosing which two-factor authentication method to use HTML |
---|
<br><h2><i class="fa fa-comments"></i> FAQs</h2> |
UI Expand |
---|
title | How does 2FA work when multiple users need to access the same data? |
---|
| 2FA is unique to each user account. Multiple accounts can still access the same data (for example, a company file), but each user should have their own login and 2FA method. We don't recommend sharing a single login between multiple people. Learn how to add a new user to AccountRight or MYOB Business. |
HTML Wrap |
---|
width | 15% |
---|
class | col span_1_of_5 |
---|
| |
HTML Wrap |
---|
float | left |
---|
class | col span_1_of_5 |
---|
| Panelbox |
---|
name | magenta |
---|
title | Related topics |
---|
| |
|
|