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ANSWER ID:248

You

, 379

If you want to stop using your website, you can cancel your MYOB Atlas

website

plan at any time.

Or, if you choose not to renew your MYOB Atlas subscription but don't cancel your website, you'll be moved automatically to the Business Card plan.

Find out more about:

Cancelling your

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title	To cancel your MYOB Atlas website

To cancel your website,

you need to complete and submit the Cancellation form.

Make sure that you have the following information ready before you fill in the form.

your domain name
your business name
your login account (the account you log in to MYOB Atlas with)

the Atlas account owner needs to send an email to atlas@myob.com with the following details:

Full name
Domain name
Business name
Your account email address (the email address where you receive MYOB Atlas correspondence)
Your MYOB Atlas Serial Number (you can find this by clicking My account in the Settings toolbar, and checking the Account information section
If you've registered any domain names through MYOB Atlas, tell us what you want to do with them (do you want to keep them or do you no longer need them?)

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We strongly recommend that you extract any website data you want to keep

(

, such as text, images, downloads and CSV files

)

, before you submit your cancellation request.

For more information, see Terms of Use—5.4 What happens on the effective date of termination?Moving to the Business Card plan

If you choose not to renew your MYOB Atlas subscription, you'll be moved automatically to the Business Card plan.

This

will provide you with a basic webpage that displays your business contact

information

, but won't give you access to any other MYOB Atlas features. For example, if you have a gallery of products and services, your website visitors won't be able to see it.

You'll still be able to log into MYOB Atlas at any time to change to a different plan—once you do, website content such as your gallery will be visible again.

Frequently asked questions

What will happen to my domain names?

If you cancel your website, you'll be offered two choices on the Cancellation form for how you want to deal with your domain names. If you:

no longer require your domain names, we'll delete them and they'll no longer be available.
want to keep your domain names, you'll need to transfer them to another registrar before cancelling your website. For more information, see Transferring domain names to another registrar.

will not be recoverable after your cancellation is processed.

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