- Created by admin, last modified by AdrianC on May 20, 2016
https://help.myob.com/wiki/x/EoSi
ANSWER ID:115
Getting started with your website (full article)
No, you don't need a domain name to set up your website with MYOB Atlas. When you sign up, you'll be provided with a temporary domain name. And during the setup wizard (or at any time after), you can register a domain name. For more information, see Registering domain names.
Web hosting refers to a service in which your website is hosted on the internet for you. Usually when you set up a website you need to pay a service provider for web hosting, so that your site is uploaded to their server and made accessible to the public.
In MYOB Atlas, web hosting is included with your website, which means you don't need to organise it separately.
No, you can't change the temporary domain name (or subdomain name) that you receive when you set up your website.
However, this temporary domain name is just to get you started with your website. If you don't want to use it to access your website, you can register a domain name, and then make sure it's set as your primary domain name. Or, if you've registered domain names with a registrar other than MYOB, link these domain names to your website, and then set one of these as your primary domain name.
You can click the Back button at the bottom of each step of the setup wizard to go back to the previous step and edit your details. Alternatively, you can leave them as they are and edit them after you complete the setup wizard.
Logging in to your MYOB Atlas website (full article)
Previously, you may have logged into your MYOB Atlas website using an account with a provider such as Google or Facebook. You can still log into your website with any account you've previously used, but if you do so you'll be logged in as a user and won't be able to access all parts of the website. If you want to log in as the website owner, you'll need to use your MYOB Account.
If you're logged in to your website, you'll see the MYOB Atlas menu along the top of your website.
To retrieve or reset the password for your MYOB Account, go to my.MYOB. Click Forgot your password? to retrieve it, or log in and click Change Password in the My Account menu to reset it.
For more information see Changing your login account or password.
If you're having trouble logging into your website using your Facebook account, try removing the MYOB Atlas app from your Facebook account. For more information, see Facebook's help article How do I remove or delete an app from my account?
Once you've done this, try logging into your website again using your Facebook account.
Finding your way around your website (full article)
You may have disabled Javascript in your web browser. You can either enable Javascript in your current browser, or try a different browser that has Javascript enabled.
No, the Settings pages (such as the My account page), will only appear while you're in the Edit site mode. If you're on a Settings page while you're in the Edit site mode and then click View site, you'll be redirected to your homepage.
If you're logged into your website, you'll see the MYOB Atlas menu along the top of your website.
To see the Tell the world link, you first need to register a domain name. After this has been processed (which can take up to a day), the Tell the world link will appear.
About domain names (web addresses) and extensions (full article)
Your website's primary domain name is the domain name all of your other domain names redirect to. For more information, see Setting your website's primary domain name.
You can find details in Registrant Rights and Responsibilities Under the 2009 Registrar Accreditation Agreement.
At some point you may need DNS management for your domain name. MYOB Atlas does not offer DNS management, but you can transfer your domain name to a 3rd party registrar of your choice—just follow the instructions in Transferring domain names to another registrar .
Registering domain names (full article)
Your domain name registrar is the company who you registered your domain name through. They're responsible for updating your registrant details and renewing your domain name when it expires.
Under Australian domain name regulations, your business needs to conform to a certain type be able to buy a .com.au or .net.au domain name, and your ABN is used to confirm this. For more information, see What do I need to know about domain name eligibility? in this article.
It's legally required for you to confirm that your business is eligible to register your chosen domain names. There are a couple of things you need to confirm.
First, you need to confirm how the domain name is connected to your business. The domain name can be either: - an exact match, abbreviation or acronym of your company or trading name, organisation or association name, or trademark, or - otherwise closely and substantially connected to your organisation or activities undertaken by your organisation.
You also need to confirm that your business conforms to one of the following types: - Company - Commercial statutory body - Industry body - Partnership - Sole trader - Registered business
For more information, see auDA's Domain name eligibility and allocation policy rules.
It may take up to 24 hours for a domain name to be registered. After this time, you'll be able to use it to access your MYOB Atlas website.
To check the status of your domain name registration, click My domain names in the Settings toolbar, then check the status next to the domain name in the Domain names purchased through MYOB section. If it shows 'Pending registration', the registration is still being processed.
As the owner of your business and your MYOB Atlas website, you own the license to your .com.au domain name (and all other domain names that you register through MYOB Atlas) for the period of time specified in your license. MYOB is your domain name registrar, and is responsible for updating your registrant details and renewing your domain name when it expires.
You can purchase an unlimited number of domain names through MYOB Atlas.
Click My domain names in the Settings toolbar, then check the expiry date next to your domain names in the Domain names purchased through MYOB section.
The length of time you can register a domain name for depends on the domain name extension, or variant.
- Top-level domain names (such as .com, .org and .net) can be registered for a period of 1, 2, 3, 5 or 10 years.
- Second-level domain names (such as .com.au and .net.au) can only be registered for a period of 2 years.
You can renew your domain names at the end of each registration period.
To find out how much your domain names will cost to renew, click My domain names in the Settings toolbar, then check the cost next to your domain names in the Domain names purchased through MYOB section.
If a problem occurs while registering or paying for your domain names, you'll receive an email with the relevant details.
The registrant email address for your domain name is the address that your domain name registrar (the company who you registered your domain name through) uses to contact you, the registrant. If your domain name is registered with MYOB Atlas, your registrant email address will be the same as your account email address (that is, the address MYOB Atlas uses for all communications with you).
To update this email address, click My account on the Settings menu, then click Edit account information in the Account information section. You can then update the address in the Email address field.
This will update both your registrant email address (for any domain names registered with MYOB Atlas) and your MYOB Atlas account email address.
Publishing your website information (full article)
Publishing your business and contact information (full article)
Adding your logo and banner (full article)
The maximum size for banner images depends on your chosen theme. For more information, see How will my logo and banner look with my chosen theme? in this article.
Logo and banner images larger than the maximum size will be resized to fit.
- the file format is not supported (you can only upload JPG, GIF and PNG files),
- the image is larger than 15MB, or
- the file is corrupted.
Note that if you have a slow internet connection, it might take some time to upload your image. You'll need to wait for the upload to finish before you click Save.
Choosing a website theme (full article)
Displaying your location in a Google Map (full article)
Adding or editing your opening hours (full article)
Adding news (full article)
Creating a gallery and adding gallery items (full article)
- List view: 90 x 90 pixels
- Grid view: 202 x 202 pixels
- Jumbo view: 462 x 462 pixels
Detailed view: the width is 470 pixels and the height varies depending on the original image size.
If the width of your original image is not 470 pixels, it will be resized to 470 pixels, and the height will be resized so it's proportional to this. When visitors click an item image while in the detailed view, the image will appear in a pop-up window in its original size.
- the file format is not supported (you can only upload JPG, GIF and PNG files),
- the image is larger than 15MB, or
- the file is corrupted.
Note that if you have a slow internet connection, it might take some time to upload your image. You'll need to wait for the upload to finish before you click Add.
If you've created a Google AdWords ad campaign, you can use Conversion Tracking to track visitors who click on your ad, then complete the Ask a question form for a gallery item. For more information, see Integrating Google tools with your website.
If you've only temporarily run out of stock of an item, you can reselect this option once you get more in stock.
- you allow 24 hours for the item to appear. After adding an item to your gallery, it will generally take 24 hours for it to appear in Google Shopping.
- your website title complies with the guidelines. Google Shopping uses your website title as your Store name, so make sure it complies with the Store name guidelines.
your item complies with the guidelines and policies. Make sure your item complies with Google Shopping's Editorial Guidelines and Policies. The most common reasons for items not complying include the following: + the item has no description, or has a description that's the same as the item name. + the item name or description contains excessive capitalisation. + the item image contains a watermark or promotional text. + the item falls into an unacceptable product category (see the table at the end of the Policies page).
Sharing files with your customers (full article)
Adding or editing external links (full article)
) contains editing options for the Links feature as a whole, whereas each small cog ( 
)contains editing options for the individual link it appears beneath. For more information, see Finding your way around your website.Subscribing your customers (full article)
- Google Analytics account, you can track visitors and get a overview of how they're interacting with your website. This means you'll be able to see how many visitors have accessed your subscription form. For more information, see Integrating your Google Analytics account. Note: Google Analytics won't be able to show you the details your visitors enter in the subscription form. To see these details, you'll need to download and view the CSV file. For more information, see Sending newsletters to your customers in this article.
- Google AdWords account, you can advertise your business on Google, and use Conversion Tracking to track visitors who click on your ads and complete specific actions on your website. This means you can track visitors who click on your ad, then submit the Keep me updated form. For more information, see Integrating your Google AdWords account.
Remember, under the Spam Act 2003, you must:
- Ensure that a functional unsubscribe facility is included in all your commercial electronic messages.
- Deal with unsubscribe requests promptly.
For more information, see Understanding Spam and Spam Act 2003: A practical guide for business.
Setting visibility options for your website content (full article)
Linking domain names to your website (full article)
To do this, do a Google search for the term 'whois search'. You'll find numerous websites that allow you to search the whois records for your domain names. The whois records will include details about the company who manages your domain names.
Note that you should contact the company who manages your domain name to update the DNS (Domain Name Server) settings for your domain name.
Setting your website's primary domain name (full article)
For example, let's say your primary domain name is bluebowlhomewares.com.au, and your secondary domain name is bluebowlhomewares.myob.net. If visitors enter bluebowlhomewares.myob.net in the address bar of their web browser, they'll be taken to your MYOB Atlas website. Once your website loads, the domain name they'll see in the address bar will be bluebowlhomewares.com.au.
Setting up email forwarding (full article)
To make an email address inactive, click Email forwarding in the Settings menu, and click the Edit link next to the email address you want make inactive. On the Edit email address page, deselect the Make this email address active option. Once you're finished, click Update.
If you think your email address might not be working, try sending a test email to it and checking whether this time and date is updated. If you don't receive the test email, check that you've entered the correct email address to forward to, and that the email hasn't been sent to your Spam folder.
Note: Make sure you send your test email from a different address to the one that will be receiving forwards. This is because some email providers aren't able to forward emails to the same address that they've been sent from.
To do this, do a Google search for the term 'WHOIS search'. You'll find numerous websites that allow you to search the WHOIS records for your domain names. The WHOIS records will include details about the company who manages your domain names.
Linking social network accounts to your website (full article)
Integrating Google tools with your website (full article)
You can find your primary domain name by clicking the My account link in the Settings toolbar, and then clicking Manage domain names in the Domain names section. Your primary domain name is listed in the Primary domain name section.
Note that you'll need to log out of your website before you view your page's source code to confirm that the tracking code is on the correct page—the code does not appear in your source code while you're logged in.
Note that you'll need to log out of your website before you view your page's source code to confirm that the conversion tracking code is on the correct page—the code does not appear in your source code while you're logged in.
Selling your products and services online (full article)
If you've only temporarily run out of stock of an item, you can reselect this option once you get more in stock.
- you allow 24 hours for the item to appear. After adding an item to your gallery, it will generally take 24 hours for it to appear in Google Shopping.
- your website title complies with the guidelines. Google Shopping uses your website title as your Store name, so make sure it complies with the Store name guidelines.
your item complies with the guidelines and policies. Make sure your item complies with Google Shopping's Editorial Guidelines and Policies. The most common reasons for items not complying include the following: + the item has no description, or has a description that's the same as the item name. + the item name or description contains excessive capitalisation. + the item image contains a watermark or promotional text. + the item falls into an unacceptable product category (see the table at the end of the Policies page).
Linking a PayPal account to your website (full article)
Creating a gallery and adding gallery items (full article)
- List view: 90 x 90 pixels
- Grid view: 202 x 202 pixels
- Jumbo view: 462 x 462 pixels
- Detailed view: the width is 470 pixels and the height varies depending on the original image size. If the width of your original image is not 470 pixels, it will be resized to 470 pixels, and the height will be resized so it's proportional to this.
When visitors click an item image while in the detailed view, the image will appear in a pop-up window in its original size.
- the file format is not supported (you can only upload JPG, GIF and PNG files),
- the image is larger than 15MB, or
- the file is corrupted.
Note that if you have a slow internet connection, it might take some time to upload your image. You'll need to wait for the upload to finish before you click Add.
If you've created a Google AdWords ad campaign, you can use Conversion Tracking to track visitors who click on your ad, then complete the Ask a question form for a gallery item. For more information, see Integrating Google tools with your website.
If you've only temporarily run out of stock of an item, you can reselect this option once you get more in stock.
- you allow 24 hours for the item to appear. After adding an item to your gallery, it will generally take 24 hours for it to appear in Google Shopping.
- your website title complies with the guidelines. Google Shopping uses your website title as your Store name, so make sure it complies with the Store name guidelines.
your item complies with the guidelines and policies. Make sure your item complies with Google Shopping's Editorial Guidelines and Policies. The most common reasons for items not complying include the following: + the item has no description, or has a description that's the same as the item name. + the item name or description contains excessive capitalisation. + the item image contains a watermark or promotional text. + the item falls into an unacceptable product category (see the table at the end of the Policies page).
Getting paid online (full article)
In the second year, you have the option of renewing at $5 per month, pay as you go. Or, you can upgrade to MYOB Atlas 10 or 15 and get access to extra features such as the ability to sell online and get paid securely with PayPal. For more detailed pricing information, see What does MYOB Atlas cost?