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What if I don't have my phone with me or my phone is lost?

If you've misplaced your phone, you can still sign in with 2-factor authentication using a one-use backup code.

Haven't set up 2-factor authentication? The codes will be made available to download at the end of the setup process

still use your email address and password to sign into your online MYOB software.

Then you'll need to enter an authentication code to verify that it's you.

There's three ways to get this code:

via an authenticator app (recommended) on a mobile device (phone, tablet, etc.)—the code displays in the app
via email—the code is in an email sent to the address linked to your MYOB account
via SMS—the code is sent to your mobile phone via text message

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What is it?

2-

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Change to sign-in frequency

If you notice that you’re being prompted to sign in to MYOB more frequently, or less frequently, than previously, this is because of a security enhancement we’ve released in response to customer requests.

These days a password isn't enough to protect your online data. That's why we use two-factor authentication (2FA) is a secure sign in process that combines something you know (your password) with something you have (your phone).Check out this short video for an overview of 2-factor authentication with MYOB:as a second layer of protection. It involves using something only you have access to: either your email inbox or a mobile device.

This makes it harder for unauthorised people to get into your MYOB software.

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How does it work?

You'll

sign in using your MYOB email and password as usual.

You'll be asked for a verification code, which you'll get from an authenticator app on your phone.

These unique verification codes are generated in the authenticator app just for you when you sign in, so you never have to worry about losing or forgetting it.

How do I sign up?

Register your interest here for a chance to take part in the 2-factor authentication pilot that will be happening soon.

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<h2><i class="fa fa-comments"></i>  FAQs</h2><br>

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title	What if I don't have my phone with me or my phone is lost?

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Getting set up

The first time you access your online MYOB software, you'll be guided through the 2FA setup. For detailed steps on setting it up, see Setting up two-factor authentication.

To learn more about what 2FA method to choose, see Choosing which two-factor authentication method to use.

Once you're set up with mobile app or email 2FA, you'll be able to switch between these methods. See Switching between email and app two-factor authentication.

Changed phones? Find out how to set up mobile app 2FA on your new phone.

Signing in with 2FA

If you've misplaced your backup codes, you can download them from the Security Centre. Note that you need to sign in to the Security Centre using 2-factor authentication.

If you've misplaced your phone and your one-use backup codes, please contact us

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title	Sign in with authenticator app 2FA

Sign in to your MYOB account as normal, using your email address and password.
A screen appears asking for an authentication code:
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Open your 2FA app and find the code.
It will look something like this:
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Enter the code into the two-factor authentication screen, then click Continue and you're finished.
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It is highly recommended that you download and save/copy your backup codes in a secure, accessible location other than your phone.

If you don't want to use 2FA every time you sign in, tick Remember this device for 30 days before you click Verify, and you'll only need to put in a 2FA code once every thirty days (however, you may be prompted for a code more frequently if additional authentication is required). If you or anyone else tries to sign in to your account from another computer or browser, an authentication code will still be required. For more information on how this setting works, see Trust this device for 30 days.

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title	Sign in with SMS 2FA

Sign in to your MYOB account as normal, using your email address and password. When you click Sign in, a 6 digit code is sent to your mobile phone via SMS.
Enter the 6 digit code and click Verify code.
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Don't have your phone?

Click I don't have access to my phone and follow the prompts to enter your backup code (this code was provided when you set up SMS 2FA).

If you don't have a backup code, contact us and we'll be glad to help.

Do I need to use 2-factor authentication every time I sign in?

When you first sign in using 2-factor authentication, you can choose not to use 2FA again on that specific computer and browser for 30 days. From then on, we'll only ask for your password when you sign in.

But don't worry, you're still protected by 2FA because when you

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title	Do I need to use 2-factor authentication every time I sign in?

Sign in with email 2FA

Sign in to your MYOB account as normal, using your email address and password.
When you click Sign in, an email with an authentication code is emailed to you automatically. If you can't see the email in your inbox, check your junk mail, or check the troubleshooting section below.

Copy the code in, then click Verify, and you're done.

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If you don't want to use 2FA every time you sign in, tick Remember this device for 30 days before you click Verify, and you'll only need to put in a 2FA code once every thirty days. If you or anyone else tries to sign in to your

MYOB

account from another computer or browser,

2-factor

an authentication code will still be required.
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title	Why do I need to install an app to use 2-factor authentication? Can my verification code be messaged to me instead?

Why do I need to install an app to use 2-factor authentication? Can my verification code be messaged to me instead?

MYOB's method of 2-factor authentication requires an authenticator app. Without the app, two-factor authentication cannot be enabled for your account.

We use an authenticator app instead of SMS because authenticator apps can generate a 2FA verification code without mobile network coverage, so you can access your MYOB account anywhere, anytime.

You can use any authenticator that is TOTP compliant; but we recommend using either of these authenticator apps:

Google Authenticator
Windows Authenticator

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title	Do I need mobile network coverage on my phone to access the authenticator app?

Do I need mobile network coverage on my phone to access the authenticator app?

No, you do not need mobile coverage on your phone to access the authenticator app.

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title	Can I use multiple devices for 2-factor authentication?

Can I use multiple devices for 2-factor authentication?

No, you can only use one trusted device for the authenticator app to receive your verification codes.

If you got a new phone, see the FAQ below.

What happens if I get a new phone?

Because the authentication app is tied to the phone it's installed on, switching phones means you'll no longer be able to access your verification codes until you enable 2FA on your new device.

First, before getting rid of your old phone, you need to turn off 2-factor authentication. Alternatively, you can sign in using one of your backup codes. If you can't access your phone or backup codes, please contact us.

Next, follow the steps to setting up 2FA on your new phone

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Log out when you’re done

It’s good security practice to log out at the end of every session.

Which 2FA method is right for me?

It's more secure and easier to use an authenticator app, however you'll be set up for email 2FA by default. As well as email or app 2FA, you can also set up SMS 2FA. Need more details? See Choosing which two-factor authentication method to use

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<br><h2><i class="fa fa-comments"></i>  FAQs</h2>

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title	What if I have trouble signing in with 2FA?

See Getting help with two-factor authentication.

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title	How does 2FA work when multiple users need to access the same data?

2FA is unique to each user account. Multiple accounts can still access the same data (for example, a company file), but each user should have their own login and 2FA method.

We don't recommend sharing a single login between multiple people. Learn how to add a new user to AccountRight or MYOB Business.

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