Signing in with two-factor authentication 

What if I don't have my phone with me or my phone is lost? 

If you've misplaced your phone, you can still sign in with two-factor authentication using a one time use backup code.

Haven't set up two-factor authentication? The codes will be made available to download at the end of the setup process.

If you've misplaced your backup codes, you can download them from the Security Centre. Note that you need to sign in to the Security Centre using 2-factor authentication.

If you've misplaced your phone and your one-use backup codes, please see Recovering your account.

What happens if I get a new phone or mobile number? 

Because the authentication app is tied to the phone it's installed on, if you change your number but use the same phone, 2FA won't be affected.

But if you change phones, you'll no longer be able to access your verification codes until you enable 2FA on your new device.

First, before getting rid of your old phone, you need to turn off 2-factor authentication. Alternatively, you can sign in using one of your backup codes. If you can't access your phone or backup codes, please see Recovering your account.

Why am I receiving an error when signing in?

Image Removed

The most common cause for an authentication error is that the time zone on your device is incorrect. Your device should have an option to automatically sync the date and time.

Apple device - follow the instructions here.

Android device using Google Authenticator - instructions on syncing the time in the app found here.

Any other device - see your device user guide for instructions.

Can I turn off two-factor authentication? 

Yes, but 2FA will be mandatory soon. See Turning off two-factor authentication. 

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