Should my practice use 2FA?

Soon you’ll be able to set up 2FA using your email, but for now 2FA only works with an authenticator app.

Note that implementing two-factor authentication will not affect access to:

• your Accountants Enterprise or Accountants Office Suite, or
• your online practice functions, such as MYOB Portal, dashboard and online tax features via the AE/AO Live icon.

Remember - your team members can select the option Remember this device for 30 days, so they won't need to type a verification code every time they sign in (if they're using the same computer).

<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>

Where can I learn more about the security technology behind 2FA? 

If you'd like to learn more about the security technology behind MYOB's two-factor authentication - including the authentication app - please read The Security of MYOB's Two-Factor Authentication White Paper.

Is 2FA mandatory for my practice?

2FA will soon be mandatory to meet new industry standards. But it's never too early to secure your account. Set up 2FA today.

How do I get help if I have trouble with 2FA? 

If you need help with two-factor authentication, first have a look around this online help centre. For example, if you need help setting up 2FA, see Setting up two-factor authentication. Or if you need help accessing your backup codes, see Using your backup codes. Check out the Related Topics section on the right side of each help page for more recommendations.

If you need additional support, please contact us:

If you use Accountants Enterprise or Accountants Office, click here for MYOB contact information.

For all other MYOB Partner support, contact us here: Australia / New Zealand

Will this impact my access to multiple client files?

2FA is associated with your login, not the files you're accessing. This means if you've set up 2FA for your login, 2FA will be used regardless of which file you're accessing.

I’m using shared logins - how can I use an authenticator app?

Because most authenticator apps can only be installed on one device, using shared logins creates a problem when multiple people need access to the app.

Ideally, everyone should have their own unique log in details. If you’re using a shared login, you should think about moving to unique logins.

If unique logins aren’t possible, you have three options:

1. Use a shared phone.
   Do you have a corporate phone that could be shared in the office? You can set up an authenticator app on the shared phone, and make sure all shared users have access to it.
   Consider how practical this solution will be for your office. For instance, how would team members work outside the office?
   
   

2. Use an authenticator app called Authy.
   With Authy, you can set up an account and share the credentials across multiple devices. Each user can access it in a browser or install it as a desktop or mobile app, and sharing credentials means that they can all access the same 2FA codes.
   
   

3. Wait for email 2FA.
   Soon you’ll be able to use an email account to get a 2FA code, instead of an app. To get ready for email 2FA you can make sure all users have access to the email address which is linked to the shared login. When email 2FA is released, you’ll be ready to add it to your account.

I don’t want my team to install an app on their private phone / I don’t want my team to have their mobile phone at their desk

If your team using their private phones for 2FA is a problem, there are a few options to consider.

1. Use a shared phone.
   Do you have a corporate phone that could be shared in the office? You can set up an authenticator app on the shared phone, and make sure all shared users have access to it.
   Consider how practical this solution will be for your office. For instance, how would team members work outside the office?
   
   

2. Use an authenticator app called Authy.
   With Authy, you can set up an account and share the credentials across multiple devices. Each user can access it in a browser or install it as a desktop or mobile app, and sharing credentials means that they can all access the same 2FA codes.
   
   

3. Wait for email 2FA.
   Soon you’ll be able to use an email account to get a 2FA code, instead of an app. To get ready for email 2FA you can make sure all users have access to the email address which is linked to the shared login. When email 2FA is released, you’ll be ready to add it to your account.

<div id="feedback" style="margin-top:50px;">
			 <div class="feedbackheading">
                <h2>Was this information helpful?</h2>
            </div>
            <div class="yes">
                <img id="yesImg" src="/wiki/download/attachments/5668874/yes_notSelected.png">Yes
            </div>
            <div class="no">
                <img src="/wiki/download/attachments/5668874/no_notSelected.png">No
            </div>

            <div class="moreinfo">
                <h3>Why not?</h3>
                <p>
                <form id="moreInfo" name="moreInfo">
                        <input type="checkbox" id="cb1" name="unclear" value="" onClick=allowSubmit()>
                        <label for="cb1"><span class="checkboxlabel">The instructions weren't clear</span></label><br>
                        <input type="checkbox" id="cb2" name="notFound" value="" onClick=allowSubmit()>
                        <label for="cb2"><span style="padding-bottom:2px;">I couldn't find what I was looking for</span></label><br>
						<div id="inlineMoreHelpInfo">That's no good.  Try searching the help. Or maybe the <a href="http://community.myob.com/" target="_blank">community forum</a> can help answer your question.<br />
 <input type="text" placeholder="Search the help..." id="searchTerm"><i class="fa fa-search" id="searchButton"></i>
 </div>
						<input type="checkbox" id="cb3" name="productIssue" value="" onClick=allowSubmit()>
                        <label for="cb3">I have a problem with my software</label><br>
						<div id="inlineSupportInfo">Sorry to hear that. Maybe our <a href="http://community.myob.com/" target="_blank">community forum</a> can help. </div>
						<input type="checkbox" id="cb4" name="other" value="" onClick=allowSubmit()>
                        <label for="cb4">Something else</label><br>
                </form>
				<h3 id="commentsHeading">How would you improve this page?</h3>
				<textarea id="comments" name="comments" form="moreInfo" placeholder="Tell us more..."></textarea> 
                </p>
			 <p id="supportText">Unfortunately, we won't be able to respond to your feedback. Please don’t enter any personal information—if you need urgent help, contact our <a href="http://myob.com/contactus" style="color:#5E2080;">support team</a> instead.</p>
			 <button type="button" id="submitButton" disabled>Submit</button> 
             </div>
            
            <div id="submitted">
                <img src="/wiki/download/attachments/5668874/submittedTick.png">Thanks for your feedback.
            </div>
			<div id="positiveFeedback">            
				<h3 id="positiveCommentsHeading">Thanks! Anything you'd like to add?</h3>
				<textarea id="positiveComments" name="positiveComments" form="positiveComments" placeholder="Tell us more..."></textarea> 
                </p>
				<p id="positiveCommentText">We’d love to know what worked so we can keep improving our help. Please don’t enter any personal information—if you need more help, get in touch with our <a href="http://myob.com/contactus" style="color:#5E2080;">support team</a>.</p>
			 <button type="button" id="positiveSubmitButton" disabled>Submit</button> 
        </div>
 </div>
<script>
        var sPath = window.location.pathname;                        // Get the path of the current window (will be used to find 'page' and 'product' variables
//        var page = sPath.substring(sPath.lastIndexOf('/') + 1);      // Set the 'page' variable to the html page name (eg. feedback.html)
		var page;			// Create global variable to store permalink for this page
        var responded = 0;    // initialise the 'responded' variable to indicate that no response has been recorded
        var helpful = 0;    // probably don't need both these variables (responded and helpful)...

        var pathArray = sPath.split( '/' );                            // Split the URL into chunks divided by slashes, and put into array pathArray
        var product = pathArray[pathArray.length-2];                // Get the second last 'chunk' (which will be the product folder, eg. 'ec' or 'ea', based on help URLs of structure: http://help.myob.com/wiki/display/ea/Welcome+to+MYOB+Essentials+Accounting

// Wait until JQuery has loaded, then get the page variable from the content of the .tinylink div.
AJS.toInit(function(){
	 page = AJS.$(".tinylink").text();
});

    
        // Initialise variables for checkbox responses
        var unclear = '';
        var notFound = '';
        var productIssue = '';
        var other = '';
        var comment = '';

        // Make sure the checkboxes and comment fields are cleared when the page loads
        $('#comments').val('');
        $('#moreInfo input[type=checkbox]').attr('checked',false);

        function submitFormResult(helpful, page, product) {
            var helpful = helpful;
            comment = $('#comments').val();
            var product = product;
            var page = page;

			if (page == '') {
				page = window.location.href;
			}
        
            if ($('#cb1').is(":checked")) {
                unclear = "Unclear";
            }
            if ($('#cb2').is(":checked")) {
                notFound = "Could not find";
            }
            if ($('#cb3').is(":checked")) {
                productIssue = "Product issue";
            }
            if ($('#cb4').is(":checked")) {
                other = "Other";
            }

            // Post responses to the Google form
            $.ajax({
                url: "https://docs.google.com/forms/d/1bAixJMHVVKnRKB9N6Ug6zsLWWc5hVCIr3p3lCb-q8rM/formResponse",
                data: { 
                    "entry_19710432": helpful, 
                    "entry_233823726": unclear, 
                    "entry_1511608596": notFound, 
                    "entry_1587406445": productIssue,
                    "entry_1989203864": other,
                    "entry_2056312956": comment,
                    "entry_1949579778": product,
                    "entry_1743314655": page,
                },
                type: "POST",
                dataType: "xml",
                statusCode: {
                    0: function () {
                    // display the 'submitted' div with thankyou message
						if (helpful == "no") {	
							$("#feedback").css('padding-bottom','50px');
							$("#submitted").fadeIn(500);
    						}
	                },
                    200: function () {
                    // display the 'submitted' div with thankyou message
						if (helpful == "no") {	
							$("#feedback").css('padding-bottom','50px');
	                        $("#submitted").fadeIn(500);
							}
                    }
                }
            });        // end of ajax call
        }            // end of submitFormResult function
        

 
        function submitPositiveFeedback (helpful, page, product) {
            var helpful = helpful;
            comment = $('#positiveComments').val();
            var product = product;
            var page = page;

			if (page == '') {
				page = window.location.href;
			}
        
            // Post comment to the Google form
            $.ajax({
                url: "https://docs.google.com/forms/d/1WfuiKR77NYihMgzeBqOffce0ido3I2DoAysBeESfybo/formResponse",
                data: { 
                    "entry_922059833": helpful, 
                    "entry_174932397": comment,
                    "entry_104243485": product,
                    "entry_716914159": page,
                },
                type: "POST",
                dataType: "xml",
                statusCode: {
                    0: function () {
                    // display the 'submitted' div with thankyou message
						if (helpful == "no") {	
							$("#feedback").css('padding-bottom','50px');
							$("#submitted").fadeIn(500);
						}
                    },
                    200: function () {
                    // display the 'submitted' div with thankyou message
						if (helpful == "no") {	
							$("#feedback").css('padding-bottom','50px');
    	                    $("#submitted").fadeIn(500);
						}
                    }
                }
            });        // end of ajax call
        }            // end of submitPositiveFeedback function


 
        
        // Do this if someone clicks Yes (submit form and show thankyou message)
        $(".yes").on("click", function() { 
            // only do this if there hasn't been a response yet!
            if (responded == 0) {
                // change the image to a green face
                $(".yes").html( "<img src='/wiki/download/attachments/5668874/yes_Selected.png'>Yes" ).fadeIn(300);
                
                // display the 'submitted' div with thankyou message
	//			$("#feedback").css('padding-bottom','50px');
	//			$("#submitted").fadeIn(500);
				$("#positiveFeedback").fadeIn(500);
                   
                // record that the survey has been responded to
                responded = 1;
                helpful = "yes";
                submitFormResult(helpful, page, product)
            }
        });

        // Do this if someone clicks No (show checkboxes and comment field)
        $(".no").on("click", function() { 
            // only do this if there hasn't been a response yet!
            if (responded == 0) {
                // change the image to a red face
                $(".no").html( "<img src='/wiki/download/attachments/5668874/no_Selected.png'>No" ).fadeIn(300);

                // display the 'moreinfo' div with additional options
                $(".moreinfo").fadeIn(300);

                // record that the survey has been responded to
                responded = 1;

                helpful = "no";
            }
        });

        
        // Submit the form when the submit button is clicked
        $("#submitButton").on("click", function() {
            submitFormResult(helpful,page,product);
//            this.disabled=true;
			$('.moreinfo').fadeOut(100);
			$("#feedback").css('padding-bottom','50px');
			$("#submitted").fadeIn(500);
		});

 
        $("#positiveSubmitButton").on("click", function() {
            submitPositiveFeedback(helpful,page,product);
			$('#positiveFeedback').fadeOut(100);
  //          this.disabled=true;
			$("#feedback").css('padding-bottom','50px');
			$("#submitted").fadeIn(500);
//			$('#positiveSubmitButton').prop("disabled",true);
//			$('#positiveComments').val("");
		});
 
        // Change the image when hovering over Yes or No (but only before a response has been recorded)    
        $(".yes img").hover(function(){
            if (responded == 0) { $(".yes img").attr("src","/wiki/download/attachments/5668874/yes_Selected.png").fade(500); }
        },function(){
            if (responded == 0) { $(".yes img").attr("src","/wiki/download/attachments/5668874/yes_notSelected.png").fadeIn(500); }
        });

        $(".no img").hover(function(){
            if (responded == 0) { $(".no img").attr("src","/wiki/download/attachments/5668874/no_Selected.png").fadeIn(500); }
        },function(){
            if (responded == 0) { $(".no img").attr("src","/wiki/download/attachments/5668874/no_notSelected.png").fadeIn(500); }
        });

        // Change the border width of the comment field when it's in focus (TODO: Make this work with the hover below)
        $("#comments").focus(
            function() {
                $(this).css('borderWidth', '3px');
        });

        // Change the border width of the comment field when hovering over it (TODO: Make this work onfocus as well)
        $("#comments").hover(
            function() {
                $(this).css('borderWidth', '2px');
            },
            function() {
                $(this).css('borderWidth', '2px');
        });



		$("#cb2").click(function() {
			$("#inlineMoreHelpInfo").toggle(this.checked);
			$("#searchTerm").focus();
		});
     
		$("#cb3").click(function() {
			$("#inlineSupportInfo").toggle(this.checked);
		});

        // Activate the Submit button when a checkbox has been selected
        function allowSubmit() {
            var atLeastOneIsChecked = $('#moreInfo :checkbox:checked').length > 0;
            if (atLeastOneIsChecked) {
                $("#submitButton").prop("disabled",false);
				$("#commentsHeading").fadeIn(300);
				$("#comments").fadeIn(300);
				$("#supportText").fadeIn(100);
			 }
            else {
                $("#submitButton").prop("disabled",true);
            }
        }
 
			$('#positiveSubmitButton').prop("disabled",false);




 
    // SUBMIT SEARCH IF USER CLICKS ON MAGNIFYING GLASS 
	$("#searchButton").click(function() {
		var searchTerm = $("#searchTerm").val();
		var encodedSearch = encodeURIComponent(searchTerm);
		var searchURL = "http://help.myob.com/wiki/dosearchsite.action?queryString=" + encodedSearch + "&startIndex=0&where=ea";
	//	alert(searchURL);
		window.location.replace(searchURL);
	});
 
 
// SUBMIT SEARCH IF USER PRESSES ENTER
    $('#searchTerm').keyup(function(e) {
	    if (e.keyCode == 13) {
			var searchTerm = $("#searchTerm").val();
			var encodedSearch = encodeURIComponent(searchTerm);
			var searchURL = "http://help.myob.com/wiki/dosearchsite.action?queryString=" + encodedSearch + "&startIndex=0&where=ea";
//			alert(searchURL);
			window.location.replace(searchURL);
	    }
//		return false;
   });


        </script>