Error | Solution |
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To use this product, MYOB AO needs to set up online data for your practice. You do not have permission to perform this task. Contact your system administrator for assistance | This error is appearing due to a change in the security settings in MYOB, which is trying to activate online data for you. To resolve this you will need a person with Superuser rights to log into MYOB and click on the Live icon. Once this is done, you will have access to AO Live. If you are unsure about who has Superuser rights, refer to KB 32827. |
You must log on as system administrator to install this software | Ensure that your login has administrator rights when performing the installation on the server and on each workstation. |
Errors due to Administrator-level permission | Any Administrator-level permission errors which occur during the installation of MYOB AE may be due to User Account Control settings. For example, an error which occurs when the Installation Wizard has trouble accessing a mapped drive during the installation. If such errors occur, you should disable User Account Control for the duration of the installation. |
Your computer name is not compatible with this software | Your computer name is not compatible with this software. The computer name must be 15 characters or less. Call MYOB Support on 1300 555 666. We will provide you with information on how to proceed with the installation. |
The regional settings are incorrect | The region you select must match the regional settings on your computer. When installing MYOB AO: Both of these settings are controlled using Window’s regional settings. To continue installing the software you need to either: Change your selection on the Regional Selection screen in the installation. Click Next to continue the installation.
or Close the MYOB AO installation menu. Update your regional settings so that the location and language format coincide with the version of MYOB AE you want to install. Restart the installation.
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The operating system that you are using is not supported by MYOB | This message indicates you will need to upgrade your operating system before installing MYOB AO. For example, if you run Windows Vista you will need to upgrade to a current Windows operating system version as Window Vista is no longer supported by MYOB. MYOB adds new environments to our testing schedule and periodically discontinues testing of older environments. As a general rule, MYOB can only test environments that are fully supported by Microsoft. See system requirements for a complete list of supported operating systems. |
There was an error with the network connection | Ensure your network is configured correctly before continuing with the installation. There may be issues with your server service, network or file sharing settings. Contact your system administrator for help. |
You cannot install MYOB AO on this computer | Please note you cannot install MYOB AO on this computer because MYOB Accountants Enterprise (AE) is already installed. This error means that a MYOB product is already installed on your system. You are not able to install MYOB AE and MYOB AO on the same computer. |
You need to run a full version of the installation | When reviewing the System check results screen you may see failures if the following components are not installed on your computer: Windows Installer Microsoft .NET Framework Windows Powershell Visual C++ SQL Server.
When viewing the details of these failures, you are instructed to install each of these components manually or alternatively run a full version of the installation. This error can occur if you are attempting to install MYOB AO using the LITE version of the install from the MYOB website and you do not already have the components installed on your computer. These components are available on the installation DVD of MYOB AO and will be installed for you when you run the installation using the DVD or if you download and install the FULL version of the install from the MYOB website. |
The selected file path location is not on this computer | The location you have selected for the installation is not on this computer. Please select a file path location on this computer. |
The selected file path name cannot contain any spaces | Please select a different file path location or cancel the installation to exit. The file path you have selected for the program location contains spaces. Remove the spaces and browse to the new location. |
There was a problem connecting to the database | Before installing, the installation wizard will attempt to log in to your existing SQL database. If the Login ID and / or password are incorrect an error message appears indicating that there was a problem connecting to the database. See The selected database is not on this computer in Database issues for more information. |
The selected database is not on this computer | The selected database location is not on this computer. You must install MYOB AO on the same computer where your database is located. Cancel the installation and re-run the installation on the same computer where your database is located. This error may occur if you are not installing MYOB AO on the server. |
Existing databases detected | This step in the installation wizard will display any existing databases on your system. The Data column contains the name of the databases shown on the MYOB AO login window and the SQL Database column contains the name used to identify the database in the SQL Server Management program. |
These routines will export all data from the files DZZTV?? | If you see this error - These routines will export all data from te files DZZTV?? when generating an estimate, call MYOB Support. |
You have an existing SQL instance that is on a version of SQL not supported by MYOB | You have an existing MYOBACCT instance that is on a version of SQL not supported by MYOB. You will need to upgrade your SQL Server to version 2008 or later. |
Machine name not unique | See Error: "Machine name not unique" |
SQL server does not exist or access denied when opening MYOB | See Error: "SQL server does not exist or access denied" when opening MYOB |
Application Template not found | See Error: "Application Template not found" |
Estimates not generating | See Refreshing the System Services links in AO |
Cannot obtain unique access - other operators in tax | See Error: "Cannot obtain unique access - other operators in tax" |
Running a workstation installation for Accountants Office | See Running a workstation installation for Accountants Office |
Microsoft SQL Server 64 bit is not supported by MYOB AO" when installing MYOB AO | See Error: 'Microsoft SQL Server 64 bit is not supported by MYOB AO" when installing MYOB AO |
MREGO.dll not found when opening MYOB AO | See Error: “MREGO.dll not found” when opening MYOB AO |
Could not find a folder for the supplied pathname | See Error: "Could not find a folder for the supplied pathname" |