Maintain good customer relations and never lose customer orders. You have a centralised record of your customer orders that you can pull up at any time, anywhere, so long as you have a web browser.

In a future release, you'll be able to easily convert a sales order to an invoice and we'll retain the original sales order, so you can see the whole history of the sale with the customer.

When you enter a sales order for inventoried items, they are are marked as committed to a sale. This helps your purchasing department make informed inventory ordering decisions.

When you combine sales orders with the other inventory tracking features in MYOB Business, like purchase orders, inventory reports and stock reordering, your business gets a clear view on how much of your inventory is committed to sales, how much is on-hand and how much on order. 

You can use sales orders in whatever way suits your business.

For example, if you're a service-based business, you can create a sales order to book and itemise the service – handy if you're not sure exactly when you'll deliver the service.

Or, if you have a customer who orders very frequently, you may not want to create an invoice for them every time. You could use a sales order to keep track of their multiple orders, and then send an invoice at the end of the month.

Sales orders are only available for MYOB Business Pro or AccountRight users accessing their company file in a web browser.

Create a sales order

1. Go to the Sales menu > Create sales order.

2. Choose the Customer you're ordering for. The customer’s address details appear in the field below. If you've entered a shipping address when you created the customer, this will appear on PDF copies of the sales order.

3. If you want to:

   Add a new customer:

   Click the Customer dropdown arrow and choose Create customer. Enter as much (or as little) info as you like and click Save. You can always go back later and fill in additional details.
   
   

   Add missing details to an existing customer:

   Type the customer's name in the Customer field and hit Enter. Click the dropdown next for the information you want to add, such as the ABN or billing or shipping address, add the details and click Save.
   

4. (Australia only) The status of the ABN you've entered in the customer's record will checked, and the status shown. Click the status to see more details.

5. If necessary, change the Sales order number. This number is automatically generated, based on the last number you used.

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   Changing the numbering If you change the invoice number, you’ll change the automatic numbering. For example, if you change the number to 000081, the next time you create an invoice, the new invoice number will be 000082.

6. If you have one, enter the Customer PO Number.

7. Check the date in the Issue date field.

8. Click the date in the Promised date field to enter the date you promise to deliver the items to the customer.
9. Select an option from the Amounts are list.
   
   • If you want the prices to include tax or GST, choose Tax inclusive. Note that this is the default tax preference.
   • If you want the prices to exclude tax or GST, choose Tax exclusive.

10. Click Field layout and select the applicable option based on what you're ordering.
    

11. If you're ordering items:

    1. In the Item ID column, click the dropdown to choose an item or search for an item by entering all or part of the Item ID or Supplier item ID. As you type, matching items are shown.

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       Entering a new item? Click the dropdown arrow in the Item ID column and choose + Create Item. Enter the item details and click Save. Learn more about Creating items.

       When you choose an item:

       • the item's Description, Account for tracking sales, Unit selling price and Tax code appear automatically, based on what you entered when you created the item (you can edit these details if you want)

       • the total price of the items is calculated automatically in the Amount field.

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         If you see an information message that there are no inventory details for this item and you want to track its on-hand quantity, click Edit item and complete the inventory information for the item.

    2. Enter the number of Units of this item you're selling. The calculated Amount is displayed.

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       There's a built-in calculator in the No of units, Unit Price, Discount and Amount fields. Just enter a calculation in the field and tab out of it:

    3. Repeat step 11 for each item you're ordering. Need to add or remove blank lines or line items?

12. If you're selling services:

    1. In the Description column, enter a description of the service you're providing.

    2. Choose the Account the income from this service will be allocated to. If you're not sure, check with your accounting advisor.

    3. Enter the Amount of this service.

    4. If required, change the Tax code. If you're not sure, check with your accounting advisor.

    5. Repeat step 11 for each service you're selling. Need to add or remove blank lines or line items?

13. Enter any charges for Freight, and if required, change the default Tax/GST code. If you can't enter Freight, you'll be prompted to specify a linked account for freight. (What is a linked account?) The totals are calculated at the bottom of the sales order:

    • Subtotal—the total for the items added to the sales order

    • Tax—the amount of tax applied to the sales order

    • Total—the total amount of the sales order including the tax or GST amount

14. (Optional)
    • Choose a Job if the line item relates to a specific job. Tell me more about jobs.

    • If you want to add a note about the sales order, choose a Notes to customer and enter any additional text in the box below it (or edit an existing note). These notes will appear on the customer's sales order. For example, you could use this area to add additional details about payment. You can choose one of the notes that come with MYOB Business, edit an existing one or add your own reusable notes — see Notes to customer.

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      If you frequently use a note, select Save as default. This note will then appear automatically whenever you create a sales order (you can still choose a different note if you want).

15. Check that all the information in the sales order is correct.

16. If you want to print or download a PDF copy of the sales order, click View PDF.

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    AccountRight browser users – you can choose a different AccountRight sales order form before printing it.

    The sales order appears as a PDF in a new tab where you can download it or print it.

17. Click Save.

Find a sales order

Go to the Sales menu and choose Sales orders. You can filter the list of displayed sales orders using the filters across the top and sort them by clicking a column heading.

Click a purchase order number to view its details.

Change or delete a sales order

Need to change or fix something? Open the sales order and make your changes. You can change anything except the Customer.

If it's easier, you can delete the order and start again.

Print or download a sales order

1. Go to the Sales menu and choose Sales orders.
2. Filter the list of displayed sales orders using the filters across the top or sort them by clicking a column heading.
3. Click a purchase order number to view its details.

4. Click View PDF.
   

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   AccountRight browser users – you can choose a different AccountRight sales order form before printing it.

   The sales order appears as a PDF in a new tab where you can download it or , print it, or attach it to an email.

Keep track of all MYOB Business new features and improvements. Visit (and bookmark) the MYOB Business Release Notes.

<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>

Who can enter sales orders?

Any user with the following role or permissions can enter purchase orders:

• Administrator
• Accountant/Bookkeeper 
• Sales

You can prevent an ordinary MYOB Business file user entering purchase orders by deselecting the Sales role and permissions:

<SCREENSHOT>

Find out more about user roles and permissions.

Can I email a sales order?

You can't yet email a sales order directly from MYOB Business – that feature will be available in a future release. However you can create a PDF of the sales order and attach it to an email – see 'Print or download a sales order', above.