There's a few things which will cause this error:
If you're getting a different error, search our help for the wording or code shown on the error message.
Here are the most common causes for the above error and their solutions.
|The folder containing the company file is not fully shared|
If the company file is shared through network access to a shared folder, this folder must be fully shared and all users of the company file must have full access to the folder.
A windows user account identifies a person to a computer system or network, and each user account can be set to allow or restrict users from certain areas of the computer system.
We strongly recommend that you log onto your system with Administrator access. Windows user accounts set with limited access may experience difficulties in using some of the advanced features within AccountRight. For example, it may stop them from using the OfficeLink function to create personalised letters, sending reports to Excel, or using the ODBC Direct Driver.
To determine a user's access privileges
How do I allow members of this Windows User Access group to have full access to company files?
This process can be undertaken for individual users as well as groups as per the steps above. Placing a tick in under the Full Control section for the Everyone group is also another option.
|The company file is set to "Read only"|
It's possible that your company file has been set to 'Read-only'. This can occur if the company file has been copied from a removable storage device, like a USB stick.
To check this:
|The workstation is not mapped correctly to the host|
The remote network location should be accessed by each workstation through a 'Mapped Network Drive' rather than by browsing though the 'Network Places' to open it.
|The first user to log on has selected single-user mode (multi-user versions only)|
If the first user to log on to your company file selects 'single-user mode' at the log-in screen, all other users will be locked out of the file.
To solve this, simply have the first user log out and then log back in making sure that the 'Multi-User' option is selected.
|AccountRight is being accessed over the network|
AccountRight is designed so that only the company file is shared over the network. Each workstation should have the software installed and run locally. If you try to run the software over a network, in addition to poor performance, access errors may occur.
Make sure each user is running the program locally though they access data on the network.
|Your computer disk hasn't got enough space||The machine hosting the company file, or the workstation, having insufficient disk space. Delete unwanted or unnecessary files from the machine in question to overcome the issue.|
|Your AccountRight shortcut is corrupt||You can delete the shortcut and create a new one. See Setting up a shortcut to your company file.|
|The file you've chosen is not an AccountRight company file|
If the following error is displayed, you're attempting to open an unrecognised company file:
Company files have the file extension .myo (for example MyCompanyFile.myo). In earlier MYOB software versions like Accounting and Accounting Plus, these files had a .dat extension, and in Premier they had a .prm extension. You can check to see if the company file you are trying to open has any of these extensions through Windows Explorer.
If the file you are attempting to open does not have the file extension .myo, .prm, or .dat then it is most likely not an MYOB company file and cannot be opened in your MYOB software.
|The company file is corrupt|
To check if your company file is corrupt, try and open a different company file. If this opens without issue, it indicates the original company file is corrupt.
If the company file is corrupt we recommend you try to optimise the company file as some minor corruptions can be fixed by this process.
To run the optimisation:
If the error message occurs after optimising your company file, you will need to restore the most recent backup you have available.
|There are "lock" files on your computer||Remove the lock files as described in this support note.|