Switching your two-factor authentication device

1. Log into My Account (myaccount.myob.com).
2. Verify your account using the verification code from your old device or by using a backup code.
3. Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
   
   
   

4. Click Change your 2FA device or Change 2FA. Then, follow the relevant steps below to set up 2FA on a new device.

   The options that appear on Account security page depends on the version of 2FA you're using. If you don't see either of these options it means you're not set up for 2FA. Click Add 2FA and follow the prompts to set it up.

1. Log into My Account (myaccount.myob.com).
2. Verify your account as follows:
   
   1. Click Don't have your code? Try another way.

   2. Click Email me a recovery code.

      Don't see any of these options?

      You won't be able to reset your 2FA yourself. Contact us and our support team will get you up and running in no time.

3. When you receive your recovery email
   
4. Follow the steps in the email to sign in.
5. Click I have a new phone and I need to set up 2FA.
6. Click Continue to begin setting up your new device.

7. Choose the type of device you're setting up (iOS, Android or Windows) and download the authenticator app.

   Android & Apple devices

   1. Open the Google Play or App Store app on your phone.
   2. Search for "Google Authenticator" and look for this icon:
      
   3. Download and install Google Authenticator onto your phone.
   Windows mobile devices

   1. Open the Windows Store app on your phone (or tap here).
   2. Search for Microsoft Authenticator and look for this icon:
      
   3. Download and install the application onto your phone.

8. Once you've installed the authenticator app on your device, you need to link the app to your MYOB account.

   Link the authenticator app to your MYOB account

   1. Click Get started. 
   2. Re-enter your password and click Sign in.
   3. Choose Mobile app then click Next.
   4. Choose your operating system, then click OK I've downloaded the app.
   5. Open the authenticator app on your device and add a new account. If you have trouble, see the app's help.
   6. If your app allows you to set up 2FA by scanning a barcode in the app, choose that option and scan the QR code that's displayed on the MYOB screen. The below is a sample only.
   7. If you can't scan the QR code, your app will have an option that lets you manually type a code instead. To do this, click Can't scan with QR code? on the MYOB page and enter the code that appears into the app.
   8. Once you've scanned the QR code or manually entered the MYOB code, a code will appear in your app. Type this into the Enter the code field on the MYOB page and click Continue.
   9. Click Download 10 backup codes, and save the file somewhere safe.
      These codes will help you sign into your account if you lose access to your device. Learn more about using your backup codes.
   10. Click Finish and sign in.

   What happens now?

   From now on, when you sign in you'll be asked to enter an authentication code from the app on your new phone. If you don't want to do this every time, next time you sign in tick the box that says Trust this device for 30 days.

   The app on your old phone will no longer be linked to your MYOB software.

If you use email 2FA, your verification codes are sent to the email address you use to sign into your MYOB software. If you want to change this address, you'll need to update your login details.

1. Sign in to my.MYOB with your current email address and password (sign in here: Australia | New Zealand).
2. If prompted, enter your 2FA verification code.
3. Go to the My Account menu at the top of the screen and choose Change Login.
   
4. Update your login.

Still need help? Contact us and we'll get you up and running in no time.

You can change your sign-in password in My Account.

1. Log into My Account (myaccount.myob.com).
2. Verify your account using the verification code from your old device or by using a backup code or recovery code.
3. Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page.
   
4. Click Change password. A link to change your password is sent to your email address. Click this link to open the Change your password page:
   
5. Enter and re-enter your new password and click Reset password.
   
   

Still need help? Contact us and our support team will help you out.