If you no longer want to use a customer or supplier, but can't delete them from MYOB Essentials (because they've been used in a transaction, for example), you can make the customer or supplier inactive.

Inactive contacts are removed from reports and some selection lists, but the contact’s details are stored in case you need them in the future. Inactivating a contact is usually a better option than deleting them, which permanently removes their details. See Adding, editing and deleting customers and suppliers.

To inactivate a contact, deselect the Active option on the Contact page. You can reactivate a contact at any time in the future by selecting this option again.

Inactivated contacts won’t appear in lists of available contacts when you enter transactions. By showing only the most relevant contacts, this makes it easier for you to find the contact you’re looking for.

By default, inactivated contacts will not be shown in your contacts list. To include inactivated contacts, select All contacts from the dropdown. If you only want to see inactive contacts, select Inactive.

Note that inactivating and activating contacts doesn’t affect any transactions involving the contact. You’ll still be able to view transactions and reports for an inactive contact.