Recovering your account

https://help.myob.com/wiki/x/h5CRAw

Close

How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

0

1

2

3

4

5

Very dissatisfied

Very satisfied

Why did you give this rating?

It's hard to find information

Instructions are hard to follow

Content isn't detailed enough

It doesn't fix my software problems

Anything else you want to tell us about the help?

If you use email 2FA and you can't sign in, contact us for help.

If you use an authenticator app and you can't sign in, click Don't have your code? Try another way on the 2FA sign in window.

You'll be given some options to help get you into your account.

Still stuck?

OK, something isn't right and we'll need to lend a hand. Contact us and we'll get you up and running.

Contacting MYOB to recover your account

Call our support team (have your account details on hand):
- Australia - 1800 411 641 | Monday to Friday 7am to 8pm, Saturday to Sunday 9am to 5pm (Melbourne time)
- New Zealand - 0800 400 207 | Monday to Friday 9am to 10pm, Saturday to Sunday 11am to 7pm (New Zealand time)
When you call, you'll be directed to an automated service which will prompt you to enter the mobile number associated with your MYOB account. You'll also need your client ID or serial number.
- If you know these details, you'll be sent a series of text messages which will help you recover your 2FA code.
- If you don't know these details, press 1 to be transferred to our support team. After verifying your details with our team, you'll be emailed a recovery code and can continue with the below steps.
Click the link in the email and sign into your MYOB account.
When prompted, enter the recovery code.
In the list of reasons, choose the scenario that best describes why you're using a recovery code.
The reason you choose will determine what to do next:

I've temporarily lost access to my 2FA-enabled device

(If this is your scenario, complete the steps above to choose this option)
If you don't have access to your device or email account, but still plan on using it for 2FA in the future, click I've temporarily lost access to my 2FA-enabled device.
Download or print your new backup codes. You can use these to sign into your account if you encounter this situation again.
Click Continue to access your account.

I've permanently lost my 2FA-enabled device

(If this is your scenario, complete the steps above to choose this option)
If you don't have access to your device, and don't have a device to replace it, click I've permanently lost my 2FA-enabled device.
You will now be switched to email 2FA to ensure you can continue to access your account.

I have a new phone and I need to set up 2FA

(If this is your scenario, complete the steps above to choose this option)
If you want to switch 2FA to a new device, from the device or email you were previously using, click I have a new phone and I need to set up 2FA.

Using your backup codes

Two-factor authentication

Switching your two-factor authentication device

Switching between email and app two-factor authentication

Setting up two-factor authentication on a new phone

Page tree

Still stuck?

Was this information helpful?

Why not?

How would you improve this topic?

Thanks! Anything you'd like to add?