Page tree

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 23 Next »


 

 

Close

How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

0
1
2
3
4
5
Very dissatisfied
Very satisfied

Why did you give this rating?

Anything else you want to tell us about the help?

What is it - overview, benefits, prerequisites (OIP)

 

Setting up direct debits

Setting up a direct debit

Initiate the request - status shows as "Pending authorisation"

What the customer sees/does

After set up, status shows as "active"

 

 

Managing your direct debits

Managing your direct debits

How to view - via Reporting menu

How to cancel - can do this before or after customer has authorised - status changes to "Cancelled"

 

 

Should also include:

  • what happens when a payment occurs (invoice automatically created and closed)