MYOB ID CHANGES Two-factor authentication

1. If you don't already have an authenticator app, please download Authy (or another equivalent app) from your mobile's app store. Here's some popular apps:
   

   We recommend using 'Authy' as it offers the ability to backup your code in case you change phone in the future, so you can always access your MYOB account.

   The following steps are based on the Authy app, but they should be similar if you're using another app.

2. Follow your app's onscreen instructions to register, such as by using an email address or via SMS.

3. Tap Add account.

   The app may offer two options when adding an account, such as Add an organisation or Other / Add a third-party service/account.
   You can select either, but for faster setup we recommend selecting Other.

4. Tap Scan QR code.

5. To allow the app to take pictures using your device, tap While using the app.

6. Sign in to your MYOB account as normal, using your email address and password.
7. In the message that appears asking you to add your preferred authentication method, click Authenticator app.
8. On the Link authenticator app with MYOB message, scan the QR code that appears. If you can't scan the code:
   1. Click Can't scan the code?
   2. Click Copy code.
   3. In your app, go back to the Add account page.
   4. Tap Enter Code Manually.
   5. Paste the code into your app.
   6. Tap Save.
9. Click Copy code and save your recovery code. You can use this code to log in when you don't have your phone.
10. Select I've saved a copy of this code.
11. Click Continue.

1. Sign in to your MYOB account as normal, using your email address and password.
2. In the message that appears asking you to add your preferred authentication method, click SMS.
3. WHAT'S NEXT?

1. Sign in to your MYOB account as normal, using your email address and password.
2. A screen appears asking for an authentication code. Open your 2FA app and find the code.
   It will look something like this:
   

3. Copy the code into the two-factor authentication screen, then click Sign in and you're finished.

   If you don't want to use 2FA every time you sign in, tick Trust this device for 30 days before you click Verify, and you'll only need to put in a 2FA code once every thirty days. If you or anyone else tries to sign in to your account from another computer or browser, an authentication code will still be required. For more information on how this setting works, see Trust this device for 30 days.

   

1. Sign in to your MYOB account as normal, using your email address and password. When you click Sign in, a 6 digit code is sent to your mobile phone via SMS.
2. Enter the 6 digit code and click Verify code.
   

See Getting help with two-factor authentication. 

2FA is unique to each user account. Multiple accounts can still access the same data (for example, a company file), but each user should have their own login and 2FA method.

We don't recommend sharing a single login between multiple people. Learn how to add a new user to AccountRight, MYOB Business or MYOB Essentials.