If you know your current password and want to change it for security or other reasons, you can do so at any time.

If you forget your current password when trying to log in to MYOB Essentials, you can reset it.

To change your password  x

1. On the Settings menu, click My business details. Then, click the Users link.
   The Users page appears, with a list of all the users for your MYOB Essentials business.
2. Click Change my details.
   The Change details area of the page appears.
3. Enter your current password in the Current Password field.
4. Enter your new password in the Password field, then re-enter it in the Confirm password field.
5. Click Save to save your changes.

To reset your password  x

If you’re trying to log in to MYOB Essentials and receive a message that says you’ve entered an invalid user name or password, you may have entered either your user name or password incorrectly.

First, make sure that the user name you entered is the same as the one you received in the activation email when you registered your MYOB Essentials business. Then, make sure you’ve entered your password correctly. Remember that passwords are case sensitive.

If you’re sure that your user name is correct, it may be that the password you’re using is incorrect. In this situation, you can reset your password.

1. Go to the MYOB Essentials login page.
2. Click the Forgot your password? link at the bottom of the page. The Forgot your password? page appears.
3. Enter your Business ID and User name.
   You can find these details in the activation email you were sent when you registered your MYOB Essentials business.

4. Click Submit.

   If you receive a message stating that your forgotten password request has failed and that you may have entered your user name incorrectly, it means that the User name you entered is not registered with MYOB Essentials. Double-check your user name and click Click here to try again.

   
   MYOB Essentials will automatically reset your password to a new, temporary password, and email it to your nominated email address.

5. Check your email for an email from MYOB with the subject ‘Your MYOB Essentials account password has been reset’.
   The email contains your user name, and your new, temporary password.

6. Click the Login page link in the email and enter the User name and Password provided in the email to log in.

   The password provided to you in this email is for temporary access to your MYOB Essentials business only. We recommend that you change this password after logging in to MYOB Essentials
7. Complete the steps in To change your password to change your temporary password.