Getting help and support

https://help.myob.com/wiki/x/3InTBQ

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How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

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Very dissatisfied

Very satisfied

Why did you give this rating?

It's hard to find information

Instructions are hard to follow

Content isn't detailed enough

It doesn't fix my software problems

Anything else you want to tell us about the help?

To access help from MYOB Essentials

At the top right of any MYOB Essentials page or window, click the question mark to access the help menu, then click Help for this page.

Help for this page option on the help menu

This will open the most relevant help topic for the page or window.

Is there a user manual?

MYOB Essentials is online software, so the help is also online. It's quicker to search and always current (unlike a printed user manual). But feel free to print as many help topics as you like - look for the print icon under the search box on each page.

What if I need more help?

If you can’t find the answer to your question in this help centre, you can contact our support team.

Try MOCA, our virtual assistant	Click the chat bubble at the bottom of any help page and ask MOCA your question.
Live Chat	Head to the Contact Us page of the MYOB website and click the chat button at the bottom of the page to start a live chat session with our support team. Can't see the chat button? If you're using an ad blocker on your web browser, this might be stopping the chat button appearing. Otherwise it probably means our support team are swamped and can't start any new chats. Try again later, submit a support request, or call us.
Community Forum	View topics and discuss your questions with other users of MYOB Essentials. Join the discussion Have an idea for an MYOB Essentials feature? Suggest it on the MYOB Essentials Idea Exchange.
Submit a support request	If you have access to My Account, log in at myaccount.myob.com and click Contact support.
Contact us	Visit the Contact us page of the MYOB website for contact details.