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https://help.myob.com/wiki/x/-pwHAQ
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On the Manage bank feeds page, you can apply for a new bank feed, track the progress of your application and manage your existing bank feeds.
To set up a bank feed, you’ll need your bank account or credit card details. Note that you need to have subscribed to MYOB Essentials, and a bank feed can only be authorised by an administrator or by an accounting advisor (such as your accountant).
Depending on your bank, and the authorisation method you choose, you might also need access to the account's online banking system.
Applying for a bank feed
There are three steps to applying for a bank feed:
- Apply—Enter the details of the bank account you want to link to MYOB Essentials.
- Authorise—Scan and email your Bank Feed Authority Forms to bankfeedloads@myob.com. If the bank feed is for a credit card print the authorisation form, sign it and send it to MYOB. If you're with Commonwealth Bank (Australia only), ANZ or ASB, you can choose to do this step using your online banking system. If you're application is for a Westpac bank account (Australia only), you don't need to do this step.
- Link—Once your bank feed has become active and you've started receiving transactions, choose which of your MYOB Essentials accounts to link it to.
Once you’ve completed your application, your bank transactions will start appearing in MYOB Essentials within 10 business days.
You can track the status of your application on the Manage bank feeds page. For details of what each status means, see Tracking the status of your bank feed application.
What you’ll need
Before you start setting up a bank feed, you’ll need access to a few things:
- An MYOB Essentials account equivalent to the bank account or credit card you’re setting up a bank feed for. For example, if you’re linking your Visa card, you would need an MYOB Essentials credit card account to link it to.
- For a bank account, you’ll need the bank account number, BSB and account holder’s name
- For a credit card, you’ll need the card holder’s name, credit card number and expiry date (for a credit card)
- The person authorised to sign for the bank account. This is usually the account holder. (Not applicable for online applications or Westpac paperless applications.)
Commonwealth Bank personal credit card accounts
Due to a change in Commonwealth Bank policy, from 20th September 2016 bank feeds can no longer be set up for personal credit card accounts. Existing CBA personal credit card bank feeds will not be affected.
Apply for a bank feed online with Commonwealth Bank NetBank (Australia only)
Follow these steps if you’re setting up a bank feed for an account with the Commonwealth Bank. You'll also need to be able to access the NetBank facility for this account. Note that Commonwealth Bank CommBiz doesn't have an online application process and you'll need to follow the setup guide for Apply for a bank feed (other financial institutions).
Apply for the bank feed
- In MYOB Essentials, click your business name then choose Manage bank feeds, or click the Set up bank feeds button on your Dashboard. The Manage bank feeds page appears.
- Click Add bank feed.
- Choose whether you want to set up a bank feed for a Bank account or Credit card account.
Note that you'll need to have access to NetBank for this account. If you don't have access, you'll need to follow the steps at Apply for a bank feed, above. Select Commonwealth Bank of Australia from the list of banks and financial institutions.
Read the Terms of Use and select the option if you agree with them.
- Click Apply for bank feeds.
Authorise the bank feed - Click Go to online banking. Your browser opens the NetBank login page in a new tab.
- Log in to your NetBank account using your NetBank Client number and password.
Note that this step (and all subsequent steps) must be completed by a person who has independent signing rights on the bank account that you are setting up bank feeds for. - Select which of your accounts you’re setting up a bank feed for.
If an account doesn’t appear in the list, it might require authorisation by more than one person. To set up a bank feed for an account that doesn’t appear in this list, email bankfeeds@myob.com. - Indicate that you agree to the terms and conditions by ticking the checkbox.
- Click Submit. A confirmation page appears, and your application will start to be processed. You can check on the status of your application on the Manage bank feeds page. For more details about the statuses shown in this window, see Tracking the status of your bank feed application.
- When the bank feed is ready, you'll receive a notification on your MYOB Essentials dashboard, asking you to link the new bank feed to an account. See Link your bank feed to an MYOB Essentials account.
Apply for a bank feed online with ANZ
Follow these steps if you’re setting up a bank feed for an account with ANZ. You'll also need to be able to access the online banking system for this account.
Apply for the bank feed
- In MYOB Essentials, click your business name then choose Manage bank feeds, or click the Set up bank feeds button on your Dashboard. The Manage bank feeds page appears.
- Click Add bank feed.
Choose whether you want to set up a bank feed for a bank account or credit card, then select ANZ, ANZ V2 Plus or ANZ Commercial Credit Cards from the list of banks and financial institutions. Note that online applications are not available for other types of ANZ accounts and credit cards.
In the Application method section, choose Online through my bank.
Note that you'll need to have access to the online banking system for this account. If you don't have access, you'll need to submit a paper form, using the steps at Apply for a bank feed, above.Read the Terms of Use and select the option if you agree with them.
- Click Apply for bank feed.
- Copy the MYOB bank feed reference number that’s displayed on your screen. You’ll need this number when authorising the bank feed in your online banking system.
Authorise the bank feed - Click Go to online banking. Your browser opens the ANZ online banking instructions for activating bank feeds.
- Log in toyour ANZ internet banking account.
Note that this step (and all subsequent steps) must be completed by a person who has independent signing rights on the bank account that you are setting up bank feeds for. - In Australia, go to the Profile page and click Activate bank feeds. If this option isn't shown, contact ANZ to update your profile.
- In New Zealand, go to Your Settings and click Connect to an accounting provider.
- In the dropdownlist, choose MYOB.
- Enter the MYOB bank feed reference number that you copied from MYOB Essentials in the Bank Authorisation Code field.
- Read the terms and conditions. If you agree, select the Authority to Disclose Information checkbox.
- In the Select column, choose which accounts you want to activate bank feeds for.
When you're done, click Send request. A message appears confirming that you've applied for the bank feed.
When the bank feed is ready, the bank feed will appear in the list on your Manage bank feeds page, and you'll receive a notification on your MYOB Essentials dashboard, asking you to link the new bank feed to an account. See Link your bank feed to an MYOB Essentials account.
Where's my bank feed? ANZ online bank feed applications won't show up in the list of bank feeds in MYOB Essentials until you've completed the online banking authorisation process and your bank has approved the bank feed. This usually takes a few days.
Apply for a bank feed online with Westpac
Follow these steps if you’re setting up a bank feed for an account with Westpac. You'll also need to be able to access the online banking system for this account.
Apply for the bank feed
- In MYOB Essentials, click your business name then choose Manage bank feeds, or click the Set up bank feeds button on your Dashboard. The Manage bank feeds page appears.
- Click Add bank feed.
Choose whether you want to set up a bank feed for a bank account or credit card, then select Westpac from the list of banks and financial institutions.
In the Application method section, choose Print and post to MYOB.
Note that after completing this bank feeds form, you can still apply online via Westpac Live and will not need to post your application to MYOB. See below for more details.Enter your Bank details and then select the I declare that: checkbox.
- Click Apply for bank feed.
Authorise the bank feed - Sign in to Westpac Live.
- Go to the Services & preferences menu and select Services.
- Click Bank feeds in the Account Services section.
- Select the bank account you are setting up the bank feed for in the From account menu.
- Select MYOB as your third-party service provider.
- Click Connect feed.
When the bank feed is ready, the bank feed will appear in the list on your Manage bank feeds page, and you'll receive a notification on your MYOB Essentials dashboard, asking you to link the new bank feed to an account. See Link your bank feed to an MYOB Essentials account.
Where's my bank feed? Westpac online bank feed applications won't show up in the list of bank feeds in MYOB Essentials until you've completed the online banking authorisation process and your bank has approved the bank feed. This usually takes a few days.
Apply for a bank feed online with ASB
Follow these steps if you’re setting up a bank feed for an ASB FastNet Classic or ASB FastNet Business account. You'll also need to be able to access the online banking facility for this account.
Apply for the bank feed
- In MYOB Essentials, click your business name then choose Manage bank feeds, or click the Set up bank feeds button on your Dashboard. The Manage bank feeds page appears.
- Click Set up bank feed.
Choose whether you want to set up a bank feed for a bank account or credit card, then select ASB from the list of banks and financial institutions.
In the Application method section, choose Online through my bank.
Note that you'll need to have access to the online banking system for this account. If you don't have access, you'll need to follow the steps at Apply for a bank feed, above.Read the Terms of Use and select the option if you agree with them.
- Click Apply for bank feed.
- Copy the MYOB bank feed reference number that’s displayed on your screen. You’ll need this number when authorising the bank feed in your online banking system.
Authorise the bank feed - Click Go to online banking. Your browser opens the ASB FastNet online banking login page in a new tab.
- Log in toyour ASB FastNet online banking account.
Note that this step (and all subsequent steps) must be completed by a person who has independent signing rights on the bank account that you are setting up bank feeds for.
If you're setting up bank feeds for an ASB FastNet Classic account:- In the My Settings menu, select Accounting Set Up.
- In the Accounting Software dropdown list, select MYOB.
- In the MYOB Authorisation Code field, enter the MYOB bank feed reference number that you copied from MYOB Essentials.
- In the list of accounts, click the checkboxes to select the accounts you want to set up bank feeds for.
- If you want to include historical transactions in your bank feed, you can click in the Starting From column and use the calendar icon to choose a starting date. This date can be up to 12 months ago.
- Read the terms and conditions. If you agree, select the checkbox and click Continue.
A confirmation message appears and the status of the bank feed changes to Active.
- Click the Administration tab at the top of the page.
- Click the Client tab on the left of the page, then click Accounting Set Up.
- In the Accounting Software dropdown list, select MYOB.
- In the MYOB Authorisation Code field, enter the MYOB bank feed reference number that you copied from MYOB Essentials.
- In the list of accounts, click the checkboxes to select the accounts you want to set up bank feeds for.
- If you want to include historical transactions in your bank feed, you can click in the Starting From column and use the calendar icon to choose a starting date. This date can be up to 12 months ago.
- Read the terms and conditions. If you agree, select the checkbox and click Continue.
A confirmation message appears and the status of the bank feed changes to Active.
When the bank feed is ready, the bank feed will appear in the list on your Manage bank feeds page, and you'll receive a notification on your MYOB Essentials dashboard, asking you to link the new bank feed to an account. See Link your bank feed to an MYOB Essentials account.
Where's my bank feed? ASB online bank feed applications won't show up in the list of bank feeds in MYOB Essentials until you've completed the online banking authorisation process and your bank has approved the bank feed. This usually takes a few days.
Apply for a bank feed online with AMEX (Australia only)
Follow these steps if you’re setting up a bank feed for AMEX. You'll also need to access the AMEX Portal for this account. Only AMEX cards issued directly from AMEX can be used, co-branded cards are not eligible for bank feeds.
Apply for the bank feed
- In MYOB Essentials, click your business name then choose Manage bank feeds, or click the Set up bank feeds button on your Dashboard. The Manage bank feeds page appears.
- Click Set up bank feed.
Choose Credit Card then select AMEX from the list of banks and financial institutions.
Read the Terms of Use and select the option if you agree with them.
- Click Apply for bank feeds.
Authorise the bank feed - Click Go to online banking. Your browser opens the AMEX online banking login page in a new tab.
- Log in to your AMEX online banking account.
Note that this step (and all subsequent steps) must be completed by a person who has independent signing rights on the bank account that you are setting up bank feeds for. - Read the terms and conditions. If you agree, select the Authority to Disclose Information checkbox.
- Choose the credit card you want to activate bank feeds for.
- Confirm your selection then click Send request. A confirmation message displays.
- When the bank feed is ready:
- The bank feed will appear in the list on your Manage Bank Feeds page.
- You'll receive a notification on your MYOB Essentials dashboard asking you to link the new bank feed to an account. See Link your bank feed to an MYOB Essentials account.
Apply for a bank feed (other financial institutions)
ANZ, ASB and Commonwealth Bank account holders
If you’re setting up a bank feed for an ANZ, ASB (New Zealand only), AMEX (Australia only), or Commonwealth Bank (Australia only) account, speed things up by choosing the option to complete your application online instead of printing and posting a form to MYOB. See the sections above for these banks (Commonwealth Bank CommBiz is not supported.)
Apply for the bank feed
- In MYOB Essentials, click your business name then choose Manage bank feeds, or click the Set up bank feeds button on your Dashboard. The Manage bank feeds page appears.
- Click Set up bank feed.
Choose whether you want to set up a bank feed for a bank account or credit card, then select the bank or financial institution the account or card belongs to.
If you’re setting up a bank feed for a bank account, enter the Account Holder Name, BSB and Account Number.If you’re setting up a bank feed for a credit card, enter the Name on card and the Last 4 digits of the card number.
Read the Terms of Use and select the option if you agree with them.
- Click Apply for bank feeds.
If you're applying for a bank feed for an Australian Westpac bank account (not credit card), click Done. Your application is complete and your transactions will start appearing in MYOB Essentials within 10 business days. Keep an eye on the status of your application on the Manage bank feeds page. When your bank feed becomes active, link it to an MYOB Essentials account. See Link your bank feed to an MYOB Essentials account. You don't need to do the rest of the steps in this procedure.
For other applications, click Print application form. Depending on your computer’s settings, the form will either appear in a new tab, where you can save or print it, or a popup will appear, asking whether you want to save or print the form. To complete the authorisation process, follow the procedure in Authorise the bank feed.
Authorise the bank feed
Print the form.
If you’re setting up a bank feed for a credit card, fill in the remaining digits of the credit card number.
Have the form signed and dated by the authorised signatory for the bank account you’re setting up a bank feed for.
For accounts other than credit cards, scan and email the form to bankfeedloads@myob.com.
If the bank feed is for a credit card account, you need to fax it back or mail it by post. The fax number and mailing address are printed on the form.Once the authorisation form is received, MYOB will forward the information to your bank or financial institution.
You can check on the status of your application on the Manage bank feeds page. It can take up to 10 business days for your bank feed to become ready. For more details about the statuses shown in this window, see Tracking the status of your bank feed application.
When the bank feed is ready, you'll receive a notification on your MYOB Essentials dashboard, asking you to link the new bank feed to an account. See Link your bank feed to an MYOB Essentials account.
Link your bank feed to an MYOB Essentials account
Once you've applied for the bank feed, you can choose which one of your MYOB Essentials accounts you want the transactions to appear in.
Link your bank feed to an MYOB Essentials account
- When your bank feed is ready, you'll receive a notification on your dashboard, asking you to link the new bank feed to an account. Click the link in the dashboard notification.
- The Manage bank feeds page appears, with the new bank feed highlighted in pink.
- From the Select account dropdown list, choose which of your MYOB Essentials accounts you want to link the bank feed to.
The account you choose should be an equivalent bank or credit card account you’ve set up in MYOB Essentials.
For example, if you’re setting up a bank feed for your main transaction account, you might choose to link it to the 1-1000 Cheque Account in MYOB Essentials. Similarly, if you’re setting up a bank feed for your Visa card, you might choose to link it to the 2-1040 Visa account in MYOB Essentials.
MYOB Essentials accounts that are already linked to a bank feed do not appear in the list. - In the confirmation box, click Yes to confirm your choice of linked acount.
The bank feed is linked to the selected account, and bank transactions will start appearing in the linked account. You can view the transactions from your bank feed on the Bank transactions page.
Tracking the status of your bank feed application
On the Manage bank feeds page, you can see a list of all your current bank feeds, along with the account details, and the status of each bank feed.
When you apply for a bank feed, the status field will show what stage your application is at, whether there has been a problem with your application, and whether you need to do anything.
Note that the application process can take up to 10 business days to complete. If it’s taken longer than this for your bank feed to become active, contact bankfeeds@myob.com.
What does my bank feed’s status mean?
The possible statuses of your bank feeds are listed in the following table, along with what you need to do.
| Status | What it means | What you need to do |
Account Closed | The bank informed us the account has been closed | If you were issued a replacement card (for credit cards) or have a different account, you'll need to submit a new bank feed application |
Account Holder to Contact Bank | There is an issue with your application | Contact your branch manager or account manager |
Account Type Not Supported | There are certain types of accounts that banks do not have a bank feed service for & this is one of them. | Submit a new bank feed application for a different account |
Account Type Required | The bank (or credit union) wants further details, such as your member number and account type (e.g. S1 or S4.1 etc.) | Email bankfeeds@myob.com with your serial number, member number and account type for the account you are trying to link |
Active – Awaiting Transactions | Bank feed is active, but the account has had no deposits or withdrawals since the bank activated it | No action required because the bank feed is already active. When you next use the account the transaction will come through the bank feed |
Already Loaded | You have already applied for this account on a different application and we have already processed it | Email bankfeeds@myob.com with the bank account details, serial number & company data file number of the file you want the bank feed to go to |
Application Form Not Signed | We have received the application form without a signature | Reprint and send the completed and signed form. See 'Reprinting the authorisation form' below |
Awaiting Application Form | We have not yet received the application form | Reprint may be required (see above) Completed bank account forms need to be emailed to bankfeedloads@myob.com Completed credit card forms need to be posted to the reply paid address listed at the top of the form. |
Awaiting Bank | We have received and processed the application and sent it to the bank. We are now waiting on the bank to process the application and activate the bank feed | No action required. If it has been over 10 business days, email bankfeeds@myob.com asking if we can query the bank regarding the account and why they have not yet activated it |
Bank Feed Ready | The bank feed has been activated and is feeding through transactions | No action required |
Bank Rejected Signature | The signature on your application form either doesn't match what the bank has on file or the account you are applying for requires more than one person to sign | If the signature doesn't match, go to your bank and update it. You'll need to resend the form after updating your signature. See 'Reprinting the authorisation form' below. If multiple signatures are required you'll need to reprint theBankfeedsauthorisation form and make sure all required people sign the form (one signature under the other is fine). See 'Reprinting the authorisation form' below |
Bank Requires Signature Update | The bank does not have your signature on file | Go to your bank and register your signature. Then resubmit your bank feed application. See 'Reprinting the authorisation form' below |
Billing Account Number Required | You have applied for a credit card and entered the number on the card on your application, but the bank wants the billing account number instead | You'll first need to cancel any existing application with this status as bank feeds will never come through. Next, find the billing account number (sometimes called the ‘account number'). It should be displayed on the credit card statement. The billing account number is a 16 digit number. You can then resubmit your bank feed application. See 'Reprinting the authorisation form' below. |
Cancelled | This bank feed is cancelled | No action required. If you want the bank feed reinstated you'll need to reapply. If you encounter any issues please contact bankfeeds@myob.com with your serial number and a description of the issue. |
Hand-Written Amendments | There was handwriting on the form where there shouldn’t have been. Banks are very strict with the form and will not accept any changes to the pre-printed information on the form. For example, the account name or number has been crossed out and a different name or number has been written | Reprint and resubmit the application form without amendments. See 'Reprinting the authorisation form' below. |
Invalid Account Name | The bank has rejected this application because the account name is wrong | You'll need to cancel this application and create a new application with the correct account information. See 'Reprinting the authorisation form' below. If you're sure the account name is correct, email your bank statement to bankfeeds@myob.com and we will chase it up with the bank |
Invalid Account Number | The bank has rejected this application because the account number is wrong | You'll need to cancel this application and create a new application with the correct account information. See 'Reprinting the authorisation form' below. If you're sure the account number is correct, email your bank statement to bankfeeds@myob.com and we will chase it up with the bank |
Loaded With Another Provider | The bank will not activate this account for bank feeds to MYOB because the account is currently still linked to another provider, e.g. the account is still linked to a bank feed with XERO but has not been cancelled prior to applying for the bank feed with MYOB | Contact your previous provider and make sure the bank feed is cancelled there. You can then resubmit the application for this account. See 'Reprinting the authorisation form' below. |
Member Number & Account Type Required | The bank (or credit union) wants further details, such as your member number and account type (e.g. S1 or S4.1 etc.) | Email bankfeeds@myob.com with your serial number, member number and account type for the account you are trying to link |
Member Number Required | The bank (or credit union) wants further details, such as your member number and account type (e.g. S1 or S4.1 etc.) | Email bankfeeds@myob.com with your serial number, member number and account type for the account you are trying to link |
Missing Full Card Number | The credit card application form only has the last 4 digits pre-printed on it. There are 12 empty boxes preceding those last 4 digits where you need to write the first 12 digits. These are empty or incomplete | Resubmit the application form and ensure all numbers are provided. See 'Reprinting the authorisation form' below |
No Longer Receiving Data | The bank has advised this account is no longer transacting (most likely closed) | No action required. However, if the account still active you can send a copy of the account statement showing recent activity to:bankfeeds@myob.com |
Primary Account Number Required | There's more than one credit card on the account/statement. You have applied using the number on the card, but the bank wants the primary account number | Reapply using the primary account number. See 'Reprinting the authorisation form' below |
Processing Application | We have received the application form and sent it to the bank for processing. | No action required. If it has been over 10 business days, email bankfeeds@myob.com asking if we can query the bank regarding the account and why they have not yet activated it |
Receiving Feeds With A Different Account Name | The account is already active but with a different account name | Email bankfeeds@myob.com with your serial number and company file ID and we'll help resolve the issue. |
Signature Not Matching At Bank | The signature on the application form is not the same one that the bank has on file for this account | Update your signature with your bank and/or resubmit the application with the signature that is on file at your bank. See 'Reprinting the authorisation form' below |
Wet Signature Not Received | The signature provided on the application has not been signed by hand, but rather a digital printed (or stamped) signature. Banks will reject these. | Resubmit your application and ensure the signature is physically signed |
Reprinting the authorisation form
In some cases, if your application has been declined, you might need to reprint your authorisation form, sign it, and send it to MYOB again.
To reprint the authorisation form
If a bank feed has a Bank form created, not yet active status you may reprint the authorisation form. You may need to do this if you’ve misplaced the form, or if it hasn’t been received by MYOB or your bank or financial institution.
- In MYOB Essentials, click your business name then choose Manage bank feeds. The Manage bank feeds page appears.
- Click the print icon next to the bank feed you want to reprint the form for. The authorisation form appears in a new window with the supplied bank account details already entered.
- Print the form. The account holders must sign the form where indicated, and fill out any other necessary details.
- Post the signed form to the MYOB address given on the form.
Once the authorisation form is received, MYOB will forward the information to your bank or financial institution. When the request is approved, data will automatically be fed into your nominated MYOB Essentials account, and the status of the feed will change to Linked and active.
The list on the Manage bank feeds page is updated to show the linked bank account you requested.
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