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Are you experiencing an issue with Online files? You may find your answer in these troubleshooting topics.
If you're having trouble logging in to access Online files, your practice administrator might not have given you access. Check with your administrator.
Administrators can find more information on giving staff access on the Adding or removing staff in MYOB Practice help page.
MYOB Essentials Partner Dashboard is now known as Transaction processing. Make sure your practice administrator has given you access and log in now!
The Users and My profile pages in MYOB Essentials are still available, so if you need to give or remove staff access to the list of MYOB Essentials files, you can still do so from the usual place.
Were you expecting to find MYOB Essentials or MYOB Business files, but they're not there? Your practice administrator might not have given you access. Check with your administrator.
If your administrator isn't sure how to add you, you can give them a link to the relevant help page:
You may see an error about coding reports failing, at the top of the Online files page. Click here to learn more about what you can do about this.
Wondering how to work with AccountRight classic files (v19)? Check out the help page for Desktop files view.
Your MYOB Business file might be missing because we've archived it. We archive MYOB Business file if they've been both
Contact support to have this file restored.
Unfortunately, we won't be able to respond to your feedback. Please don’t enter any personal information—if you need urgent help, contact our support team instead.
We’d love to know what worked so we can keep improving our help. Please don’t enter any personal information—if you need more help, get in touch with our support team.
Copyright © 2023 MYOB Technology Pty Ltd. This help is a guide only, provided in accordance with our legal disclaimer . For tax or accounting advice, consult the relevant tax authority or regulator.