- Created by MichelleQ, last modified by AdrianC on Jul 11, 2018
https://help.myob.com/wiki/x/WLmyAQ
PR 158660096301
BankLink Practice
When pressing F1 to view the BankLink Practice help, the error This page can't be displayed may appear.
This issue occurs for practices in a network environment. It seems to have been caused by a recent Windows update which is preventing the help content displaying across a network.
There are 2 solutions for this issue, so choose the most suitable:
| Details | Why you'd choose this solution | |
|---|---|---|
| Solution 1 | Copy the help file (guide.chm) from your BK5 folder to your Desktop. This allows you to access the BankLink help from your Desktop instead of pressing F1. See Solution 1 below. | It's the quickest and easiest solution, but it changes the way you'll access the help (you'll access it from the Desktop instead of pressing F1). |
| Solution 2 | Change the BankLink configuration to allow F1 help to be accessed locally instead of from the server. This is a more complex solution so you might need help from your IT technician or network administrator. See Solution 2 below. | If you want to continue accessing BankLink help by pressing F1. |
These steps show you how to copy the BankLink help file to your Desktop. This provides access to the help from the Desktop instead of pressing F1 in BankLink. If you'd prefer to access help by pressing F1, see Solution 2 below.
Complete these steps on each workstation experiencing the issue.
- Right-click the BankLink shortcut on your desktop and choose Open file location. This will open the BK5 folder.
- Right-click the file named guide.chm and choose Copy.
- Right-click on your Desktop and choose Paste.
To access the BankLink help, double-click the guide.chm file on the Desktop.
This solution creates a local copy of the BankLink help which will be accessed when you press F1 within BankLink.
This solution is a little more technical than Solution 1, so you might need help from an IT technician or network administrator.
Choose your Windows version to view the steps:
Complete these steps on each workstation experiencing the issue.
- Right click your Windows Task bar and choose Task Manager.
- Go to the File menu and choose Run new task.
- In the Open field type cmd.
- Select the option Create this task with administrative privileges.
- Click OK. The command prompt window opens.
- At the command prompt (C:\Windows\System32>) type the following text:
mklink /D “C:\CHMBK5” “\\servername\BK5”- Replace C:\CHMBK5 with a local folder path. This folder should not exist, e.g. C:\CHMBK5 (a folder with this name will be created when you run the command prompt).
- Replace \\servername\BK5 with the server path where the Banklink application is installed e.g. \\servername\BK5 (this requires a UNC path and not a mapped drive).
- Press Enter. The batch file executes.
- Navigate to the local folder path you specified at step 6 and double-click to open the CHMBK5 folder.
- Locate and right-click the file named BKWIN.exe and choose Send to > Desktop (create shortcut).
- Delete your old BK5WIN.exe shortcut (right-click the old shortcut and choose Delete).
- You can now use the new shortcut to log in to BankLink.
Complete these steps on each workstation experiencing the issue.
- Right-click this file and choose to save it to your Desktop: Create a Link between Local BK5 Folder and Server BK5 Folder.zip
- Right-click the downloaded file and choose Extract All then click Extract. A folder is created on your Desktop called Create a Link between Local BK5 Folder and Server BK5 Folder.
- If the folder doesn't open by default, double-click to open the new folder. The folder contains a single file.
- Right-click the file named Create a Link between Local BK5 Folder and Server BK5 Folder.bat and choose Edit. The file opens in Notapad.
- Edit the following section:
set LocalFolder=Enter a Local Folder Path here. This folder should not exist, eg. C:\CHMBK5 (a folder with this name will be created when you run the batch file).
set ServerPath=Enter the Server path where the Banklink application is installed, eg. \\servername\BK5 (this requires a UNC path and not a mapped drive).
Here's an example:
- Go to the File menu and choose Save.
- Go to the File menu and choose Exit.
- Right-click the edited file and choose Run as administrator. The batch file will execute.
- Navigate to the local folder path you specified at step 5, eg. Local Disk (C:) and double-click to open the CHMBK5 folder.
- Locate and right-click the file named BKWIN.exe and choose Send to > Desktop (create shortcut).
- Delete your old BK5WIN.exe shortcut (right-click the old shortcut and choose Delete).
- You can now use the new shortcut to log in to BankLink.