MYOB Advanced Payroll
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Keypoints
  • This page lists issues and errors in MYOB Advanced Payroll.
  • To see workarounds and other information for an issue or error, click on its description in the table.

Identified inDescriptionRegionResolved in
2021.1Error: "Attempted to divide by zero." preventing Projected Leave Balances (WFM/ESS) - Resolved 2021.1.4+AU/NZ2021.1.400
2021.1Error: "Batch Status invalid for processing"AU/ NZ-
2021.1Error "Handler of type EMLT is not exists" for leave approved or declined notificationsAU / NZ-
-Error exception: Invalid Token or CompanyAU-

2021.1.300

Changing the employee Standard Rate isn't updating all the Pay Items in the employee standard payAU / NZ2021.1.400
-Error: 'You need to enter a valid email address for this employee' when submitting a superannuation batch paymentAU-
-Fixing a rejected superannuation batch paymentAU-
2021.1.3Known issues in 2021.1.3NZ-
-Known issue (resolved): Out of sequence employee ID when onboarding through Advanced Workforce ManagementAU / NZ2021.1.3
-Error: "Cannot generate the next number for the [numbering ID] sequence because it is expired"AU / NZ-
2020.5Error: "Unable to fetch superannuation detail"AU / NZ2021.1.1
2020.5.5Error: "Error reading JObject from JsonReaderAU

-

-Error: "You need to enter a valid employee membership number for this employee"AU-
2020.5Can't open pay run from entitlement movements reportAU / NZ-
2020.5Incorrect information in WorkCover historyAU-
2020.5Leave requests getting automatically approved, or manager not receiving requestsAU / NZ-
2020.5Object reference error when adding a new employee transferAU / NZ-
2020.5Unable to filter by date on WorkCover History Details screenAU-
2020.5.4Object reference error when creating a new entitlement adjustmentAU / NZ-
2020.5.5Employee incorrectly receiving email about changed payment settingsAU / NZ2021.1
2020.5.5

Shared filter tabs have disappeared

AU / NZ-
-

Check Company Data screen displays "ATO category cannot be null or empty" in the error column

AU-
2017.1.3Error: "Reportable Employer Super Contributions (RESC) is not valid Payment Summary Category"AU / NZ-
2017.1.12Extra tax (additional tax) pay item shows incorrect GL account (Australia)AU-
-Leave accrual not rolling over correctlyAU / NZ2020.5.6
-Payslip rate showing 4 decimals after upgrade even though 2 decimals was configuredAU / NZ-
-Medicare Levy exemption settings applying incorrect tax scale (Australia)AU / NZ-
2016.1.6Numbering Sequence duplicationAU / NZ2016.1.7
2020.8Known issues in 2020.8 releaseAU / NZ-
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<div style="display: none;" data-swiftype-name="country" data-swiftype-type="enum">Australia</div> <div style="display: none;" data-swiftype-name="country" data-swiftype-type="enum">New Zealand</div>

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