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| Change to sign-in frequency If you notice that you’re being prompted to sign in to MYOB more frequently, or less frequently, than previously, this is because of a security enhancement we’ve released in response to customer requests. |
If you're an accountant or bookkeeper interested in having their practice use twousing two-factor authentication (2FA) in your practice, there are a few important details you should consider before implementing 2FA.. | UI Text Box |
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| SMS 2FA is being rolled out We're excited to be gradually rolling out SMS 2FA, but it can only be set up if prompted to do so. For now, if SMS 2FA is set up it's not possible to switch to a different 2FA method. |
Should my practice use 2FA?Two-factor authentication is only suitable in practices where every accountant/bookkeeper has their own login. Because we use app-based authentication, each MYOB account will be linked to a specific smartphone or tablet.Yes. 2FA keeps your data secure, and it's mandatory to meet industry standards. You can set up 2FA using either an email account, or an authenticator app. The right option for you will depend on the way your office is set up. Does everyone have a smartphone? Does everyone have access to the email account associated with their login details? Help me choose. For general information on MYOB's 2FAs 2FA, see the the Two-factor authentication help help page. | UI Text Box |
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| Note that implementing two-factor authentication will not affect access to: - your Accountants Enterprise or Accountants Office Suite, or
- your online practice functions, such as MYOB Portal, dashboard and online tax features via the Accountants Enterprise AE/AO Live icon.
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It's important to consider how 2FA will work in your business workflows. For example, do your accountants have their own smartphones? Will they be able to install the authenticator app? | UI Text Box |
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| Remember - your team members can select the option Remember Trust this computer device for 30 days, so they won't need to type a verification code every time they sign in (if they're using the same computer). |
Because we want you to make the decision that works for your practice at a time that suits you, we won’t be prompting your team members (assuming their user login is associated with your practice MYOB account). Nothing will change for your team until you decide to roll out this new feature in your practice. | HTML |
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<h2><i class="fa fa-comments"></i> FAQs</h2><br> |
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| title | Where can I learn more about the security technology behind 2FA? |
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| Where can I learn more about the security technology behind 2FA? If you'd like to learn more about the security technology behind MYOB's two-factor authentication - including the authentication app - please read The Security of MYOB's Two-Factor Authentication White Paper. |
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| title | Is 2FA mandatory for my practice? |
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| No - it's an individual choice whether or not you want to enable two-factor authentication and make your login details more secure. We're just offering you the option to turn it on.2FA has been mandatory since 30 June 2018 to meet new industry standards. |
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| title | How do I get help if I have trouble with 2FA? |
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| How do I get help if I have trouble with 2FA? If you need See Getting help with two-factor authentication, first have a look around this online help centre. <div id="feedback" style="margin-top:50px;">
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<h2>Was this information helpful?</h2>
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<div class="yes">
<img id="yesImg" src="/wiki/download/attachments/5668874/yes_notSelected.png">Yes
</div>
<div class="no">
<img src="/wiki/download/attachments/5668874/no_notSelected.png">No
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<div id="submitted">
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<p id="positiveCommentText">We’d love to know what worked so we can keep improving our help. Please don’t enter any personal information—if you need more help, get in touch with our <a href="http://myob.com/contactus" style="color:#5E2080;">support team</a>.</p>
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If you need additional support, give us a call on 1800 620 430 in Australia, or 0800 70 69 62 in New Zealand. | | HTML |
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please contact us: If you use Accountants Enterprise or Accountants Office, click here for MYOB contact information. For all other MYOB Partner support, log a support case via MYOB Practice, or contact us. |
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| title | Will this impact my access to multiple client files? |
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| Will this impact my access to multiple client files?2FA is associated with your login, not the files you're accessing. This means if you've set up 2FA for your login, 2FA will be used regardless of which file you're accessing. If a client hasn't already done so, ask them to invite you to access their books online. Learn more about advisor invitations for MYOB Essentials Accounting and MYOB AccountRight. You'll then be able to access their file using your 2FA enabled login. |
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| Can I share logins?The ATO doesn't allow shared logins. |
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| title | Do authenticator apps require mobile coverage, data or internet access? |
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| Do authenticator apps require mobile coverage, data or internet access?Once installed, most authenticator apps don't require mobile coverage, data or internet access. But it's best to check the settings within your authenticator app to see if you need to enable offline functionality. Going overseas? No problem, your authenticator app will still work. If the Google Authenticator app stops working while overseas, it might be a time sync issue (see this Google support doc for help). If you have any issues using your authenticator app (overseas or at home), check the help for your app. |
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| title | What if I don't have a smart phone or access to my email when visiting clients? |
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| What if I don't have a smart phone or access to my email when visiting clients?There's a couple of options: - Use an authenticator app called Authy
You can install Authy on your laptop and use it for 2FA. - Use your backup codes
Use a “one time use” backup code to sign in at client sites. These codes were generated when you set up your 2FA authenticator app and allow you to sign in to your MYOB account when you don't have a phone. Learn more about using your backup codes.
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