Handling the payment

When a customer makes a payment, the details will automatically be entered into your MYOB business, and the invoice will be closed off. We'll also send you an email with a detailed break down of the payments.

Note that the payments you receive will be recorded as unmatched and the surcharge fees will be recorded under the ledger account you chose when you turned on surcharging (see the steps above). The surcharge amount will have the same reference number as the received payment, but with an additional 'S' at the end. 

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For example, say you receive three online payments on Monday. The payment details of each transaction will be listed as unmatched. MYOB will deposit the total of the three payments overnight into your bank account as one lump sum. So on Tuesday, you would match the deposited transaction that will appear on your bank feed and bank statements. For more information see Matching bank transactions.

<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>

What are the fees and charges related to online payments?

• Any of your invoices paid using a credit card (AMEX, Visa, Mastercard, Apple Pay or Google Pay^TM); via our online payment service, will surcharge the payer a 1.8% fee (incl. GST)
• All fees related to invoices paid using BPAY; via our online payment service, will be charged to your business and not the payer
• As the surcharge amount will be settled along with the invoice amount into your bank account, you'll continue to be charged at 1.8% of the total settled amount that is deposited into your account
• The $0.25 per transaction fee will only be charged to your business and not the payer.

Where do I find the surcharge amounts?

You'll see individual surcharge amounts in your transactions list:

1. Go to Banking and choose Find transactions.
2. Click the Transactions tab. A list of transactions appear.
3. The surcharge amount will have the same Reference no as the received payment, but with an additional 'S' at the end.
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How do I change the bank account my fees and charges are debited from?

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