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  FAQs


I do weekly and fortnightly payrolls. When I do a backup, does it backup both of them?

The backup procedure in Ace Payroll copies all data files to the destination you select - usually a memory stick. There is no need to keep separate backups for your weekly and fortnightly wages.
We suggest using at least two memory sticks or external hard drives to store your backups - that way if one fails or is lost, you have another.

Should I backup my data before or after I file my pays?

The two most logical times to perform a backup are either immediately before or immediately after filing your regular pays.
Our opinion is that you should back up the data before filing, because that way if something goes wrong with the filing - for example a power cut half way through - you can restore your data and file it again.

If you back up after you file your pays and something goes wrong in the middle, you will have to use the previous period’s back up, re-enter the data you entered for your current pays.

What files do we need to backup to the file server?

The only Ace Payroll files that you ever need to back up are the *.DTA files.
Ace Payroll offers a free Internet backup service for customers who purchase a support subcription which ensures additional copies of your data are always stored in our secure data centres.