Just these help pages, not phone support or the product itself
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You can allocate unallocated accounts to an account group in a number of ways:
Use drag-and-drop to allocate individual accounts to account groups. The account must be dragged from the Chart of Accounts table to the appropriate account group in the Account Group Details tree.
Using the Allocate to Group button on the Statutory Reporter — Account Groups or (NZ) Statutory Reporter — Tax Account Groups window.
The Chart of Accounts right-click menu option, Allocate to Group, is used to allocate a selected account to an account group in the Account Group Details tree.
Locate the account in the Chart of Accounts table. Select Display unallocated accounts on the drop-down at the bottom of the Chart of Accounts table, to view only those accounts which have not been allocated to an account group.
Locate the account group in the Account Group Details tree.
Click the account entry in the Chart of Accounts table and drag-and-drop it into the account group in the Account Group Details tree. The account is displayed in the account group in the Account Group Details tree. The account within the account group is identified with if it is configured at a practice level. The account within the account group is identified with if it is configured at a client level.
Repeat Step 2. to Step 4. to allocate all the accounts in the Chart of Accounts table as necessary.
Click OK to save the changes made in allocating individual account to the account groups.