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Unable to log in to your portal due to 2FA (two-factor authentication) issues? See our Getting help with two-factor authentication help page.

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Error message: Sorry, but it seems you failed to authenticate...

If you're getting a message to check your credentials, you're probably accessing your portal using an email address that is different to the one that your advisor is using for you.

Check the email invitation you received from your advisor. This email has the address that your advisor is using for the collaborative portal.

If the email address on the invitation is incorrect, let your advisor know and they'll re-send the invitation with the correct email.

 
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