- Created by MichelleQ, last modified by RonT on Sep 07, 2023
https://help.myob.com/wiki/x/klznAQ
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New Zealand only
Once you've processed a pay or created a new employee, you need to ensure the information you've submitted is successfully processed by Inland Revenue.
Go to Payroll > Payday filing.
Getting the 'There is a problem displaying payday filed payruns' error? This may be an issue relating to the user who authorised payday filing. See the FAQ, How do I fix the 'There is a problem displaying payday filed payruns' error?, below for a possible workaround.
- To view:
- Pay run submissions - click Employment information submissions.
- Employee submissions - click Employee details submissions.
- Click the Action menu button (...), and choose View details.
Here you'll see more detail on the status of the submission.
Statuses explained
| Status | Description | Resolution |
|---|---|---|
| Not submitted | The information has not been submitted to Inland Revenue. It's likely the pay run was processed by someone who hasn't set up payday filing. | You need to set up payday filing to submit this to Inland Revenue. |
| Submitting | The information is being submitted to Inland Revenue. | No action required. |
| Submitted | The information has been submitted to Inland Revenue, but not received. | No action required. |
| Received | The information has been received and some initial checking has been done by Inland Revenue.
Inland Revenue does not start processing submissions until the end of the period. This means your submission may stay in the status of Received for a few weeks. | No action required. |
| Processing | Inland Revenue is currently processing the submission.
| No action required. |
| Processed | Inland Revenue has processed the submission.
| No action required. |
| Under Review | The submission is included in an audit by Inland Revenue. | No action required. |
| Error | If things don't go to plan, you might get an error or two. Not to worry, we'll help you out. | See Errors in payday filing |
FAQs
How do I fix the 'There is a problem displaying payday filed payruns' error?
This may be because the connection with the user who authorised payday filing needs to be refreshed. We're still investigating the issue, but here's how you can fix it:
You need to be an Administrator user to be able to add and remove users. If you can't do the following steps, contact us.
- Inviite a new user to the MYOB Essentials file with the Administrator privilege (need a refresher on inviting users?).
- Log out of the MYOB Essentials file.
- Log back into the MYOB Essentials file as the new Administrator user.
- Delete the user that experienced the issue.
- Re-invite that user and assign them the Administrator privilege.
- Log out.
- Log back in as the Administrator user you invited in step 5.
- Go to Payroll > Payday filing. The page should now load.
- (Optional) Remove the user you created at step 1.
If you get stuck, contact us and we'll be glad to help.
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