Online invoice payments

Get set up

It's easy to set up online invoice payments.

1. Open the sign up website.
2. Follow the prompts to complete the application:

   1. Business Details – enter details like your ABN, business name and industry. This is to help confirm and protect the information provided.

   2. Business Address – enter the registered office address of your business. The is where all communications and notices to the company are sent. It can be different to the trading address or principal place of business.

   3. Cashflow Estimates – enter estimates of annual sales turnover, the number of invoices you send a month and the percentage of deposits taken on invoices. If you're a new business, enter forecasts of these figures.

   4. Bank Details – enter the details of the settlement bank account and the account MYOB will direct debit transaction fees from. If there are other authorisers for the direct debit account, you'll need to provide their details.

   5. Verify Owners – enter the email address and mobile number of the beneficial owner(s). They’ll be contacted by email to verify their identity. If they are not listed you can add them.

   6. Verify Applicant – enter details from your driver's licence or passport.

   7. Review and Confirm – check over the details you’ve entered and agree to the terms and conditions.

      To save an application and complete it later, click Save and exit. To resume your application, go to the sign up page and click Resume application.

3. When you've completed the application, click Submit application.

Once the application is submitted, we'll begin the verification process. If more information is required, we'll get in touch with you within two business days.

What to do once your application is approved

Once your application is approved, all new invoices will have the option Allow online payments selected by default.

For existing open invoices, you’ll need to resend the invoice so the customer can see their online payment options.

If you use bank feeds or import bank statements, you can set up MYOB to automatically reconcile your invoice payments to your bank feed to save time on admin. To do this, you need to select an account in MYOB to record online invoice payments:

1. Click your business name and choose Sales settings.
2. Click the Payments tab.
3. In the Invoice payments options section, click Edit preferences to open the Online payments settings page.

4. On the Online invoice payments tab, select the ledger account to record online invoice payments:
   

5. If you want to pass on the credit card fees for MasterCard, Visa and AMEX payments, select this option and choose the MYOB account for recording your online invoice payment fees and charges. Learn more about Customer surcharging for online payments.

6. Click Save.

Sending an invoice

You can select whether to enable online invoice payments for each individual invoice by selecting the Online payments option (as seen below).

1. Create your invoice as you usually do, and select the option Allow online payments.
   
   
   

2. If you'd like to pass on the 1.8% surcharge for debit card, credit card, Apple Pay, Google Pay and PayPal payments, and you've set up customer surcharging, select the Apply Surcharge option.

   You're not able to pass on the surcharge for BPAY payments yet.

3. Email the invoice to your customer.

   You can also send an SMS notification to the customer, with a link to the pay the invoice, when you email an online payments invoice. For all the details, see Emailing, printing or downloading invoices.

4. Your customer clicks the automatically generated link that’s in the email they receive, and their full invoice will appear online.
5. They can click the Pay Now button to make their payment on the spot.

The customer will receive the online invoice as they normally would. However, with the online invoice payments option enabled, they'll see a Pay Now button.

When they click Pay Now, they'll be asked to select their payment method.

If you've activated customer surcharging for this invoice and the customer chooses to pay by credit card, debit card, Apple Pay, Google Pay^TM or PayPal, the 1.8% card surcharge will automatically be applied.

Once they've entered their payment details, they click Pay.

You'll only be charged after the customer's payment has been processed.

Reconciling customer payments

When a customer makes an online payment, it'll automatically be recorded in your MYOB business, and the associated invoice will be closed off. You'll receive an email notification about the payment – the payee also receives an email confirming that they've paid.

All credit card, debit card, Google Pay, Apple Pay and PayPal payments made on the same day will be grouped and deposited into the settlement account you nominated when you set up online invoice payments. BPAY payments will be grouped separately and deposited into that same account.

Because the payments are automatically recorded in your MYOB business, when the bank transactions come into your software (either via bank feeds or an imported bank statement), those payments can be easily matched.

To help you match transactions, you can run the Transaction details report (Reporting menu > Reports > Online invoice payments tab). You can use this to help you match grouped payments in your bank feeds to invoice payments in MYOB Business:

If your customer payments aren't automatically matching to invoice payments in MYOB Business, you may need to turn auto matching on. Go to Banking > Bank rules and select the option Automatically match bank transactions to MYOB bills and invoices.

Learn more about how matching works.

If you need more details about your online invoice payments, see Online invoice payment reports.

How do I pay the fees and charges?

You'll be sent an invoice for any incurred fees and charges, and then billed on a monthly basis via direct debit.

If you're just getting set up for online invoice payments, you can select a separate account to pay your fees and charges. See Step 5 in the Get set up section above.

If you're already set up for online invoice payments, we'll charge the same account used to pay for your MYOB subscription. If you'd like to specify a different account you can change it by clicking your business name > Sales settings > Payments tab > Edit preferences > Edit your service preferences).

If you'd prefer to pass on card surcharges to your customers, find out about Customer surcharging for online payments.

Can I disable online payments for one invoice?

You can remove your customer's option to make online invoice payments, you just need to deselect the Allow online payments option when you create an invoice.

Can customers pay multiple invoices at once?

Customers can pay multiple invoices in one go through their list of unpaid invoices. All they need to do is select the invoices they wish to pay and click the Pay invoices button below.  

There are two ways they can access this list:  

1. By clicking the link View unpaid invoices emailed to you at the bottom of any invoice emailed to them.
   
   
   
2. Through a reminders email.

How long does it take for a payment to appear in my bank account?

Depending on when the payment was made and the bank's processing cut off time, it can take between 1 and 2 business days for the payment to appear in your bank account.

We'll send you an email as soon as the customer has paid the invoice so you'll know when you can expect the money in your bank. 

The payee also receives an email confirming that they've paid.

You can also check the Transaction Details report (Reporting menu > Reports > Online invoice payments tab) – any paid transactions will have a status of Settled money:

Learn more about the Transaction details report.

Can a customer part-pay an invoice?

Unfortunately, no. Online Invoice Payments only allows for full payment to be made on an online invoice – partial payments are not able to be recorded.

If you have an invoice that requires deposits or multiple payments, you should set these payments up as multiple invoices in MYOB Business and send them to the customer so they can pay those invoices individually.

What if my payee requests a receipt?

When the payee pays the invoice (using the Pay Now button), they receive an email notification that they have paid. In the online invoice, the Pay Now button changes to View Receipt – they can click this to view or download the receipt.

Why has the "Pay now" button disappeared from my invoices?

If your customers have told you they can no longer see the Pay now button in their online invoices, it might be related to some recent communications we sent about completing some additional business verification requirements for online invoice payments.

If you didn't provide the required information, your online invoice payment service may have been terminated. If you want to continue providing your customers the means to pay you online, you'll need to reapply for online invoice payments.

For all the details see Online invoice payments termination.

Why are some payment options not available?

Depending on the nature of your business, some Online Invoice Payments payment options may not be available due to certain eligibility criteria.

PayPal FAQs

Get set up

It's easy to set up online invoice payments.

1. Open the sign up website.

2. Follow the prompts to complete the application.
   To save an application and complete it later, click Save and exit. To resume your application, go to the sign up page and click Continue application powered by stripe.

   When you're selecting the ledger account to record payments, remember this is an MYOB account not your actual bank account. Also, don't choose the Undeposited funds account as this will stop your accounts from reconciling. If you're not sure which account to choose, talk to your advisor.

3. When you've completed the application, click Agree & submit.
   Once the application is submitted, we'll begin the verification process. If more information is required, Stripe will get in touch with you.

What to do once your application is approved

Once your application is approved, all new invoices will have the option Allow online payments selected by default.

For existing open invoices, you’ll need to resend the invoice so the customer can see their online payment options.

Sending an invoice

You can select whether to enable online invoice payments for each individual invoice by selecting the Online payments option.

1. Create your invoice as you usually do, and select the option Allow online payments.

2. If you'd like to pass on the 2.7% surcharge for debit card, credit card, Apple Pay and Google Pay payments, and you've set up customer surcharging, select the Apply Surcharge option.

3. Email the invoice to your customer.

4. Your customer clicks the automatically generated link that’s in the email they receive, and their full invoice will appear online.
5. They can click the Pay Now button to make their payment on the spot.

The customer will receive the online invoice as they normally would. However, with the online invoice payments option enabled, they'll see a Pay Now button.

When they click Pay Now, they'll be asked to select their payment method.

If you've activated customer surcharging for this invoice and the customer chooses to pay by credit card, debit card, Apple Pay or Google Pay^TM, the 2.7% card surcharge will automatically be applied.

Once they've entered their payment details, they click Pay.

You'll only be charged after the customer's payment has been processed.

Can I disable online payments for one invoice?

You can remove your customer's option to make online invoice payments, you just need to deselect the Allow online payments option when you create an invoice.

Can customers pay multiple invoices at once?

Customers can pay multiple invoices in one go through their list of unpaid invoices. All they need to do is select the invoices they wish to pay and click the Pay invoices button below.  

There are two ways they can access this list:  

• By clicking the link View unpaid invoices emailed to you at the bottom of any invoice emailed to them.
• Through a reminders email.

How long does it take for a payment to appear in my bank account?

Depending on when the payment was made and the bank's processing cut off time, it can take 2 business days for the payment to appear in your bank account.

We'll send you an email as soon as the customer has paid the invoice so you'll know when you can expect the money in your bank. 

The payee also receives an email confirming that they've paid.

You can also check the Transaction details report (Reporting menu > Reports > Online invoice payments tab) – any paid transactions will have a status of Settled money:

Learn more about the Transaction details report.

Can a customer part-pay an invoice?

Unfortunately, no. Online Invoice Payments only allows for full payment to be made on an online invoice – partial payments are not able to be recorded.

If you have an invoice that requires deposits or multiple payments, you should set these payments up as multiple invoices in MYOB Business and send them to the customer so they can pay those invoices individually.

What if my payee requests a receipt?

When the payee pays the invoice (using the Pay Now button), they receive an email notification that they have paid. In the online invoice, the Pay Now button changes to View Receipt – they can click this to view or download the receipt.

Why has the "Pay now" button disappeared from my invoices?

If your customers have told you they can no longer see the Pay now button in their online invoices, it might be related to some recent communications we sent about completing some additional business verification requirements for online invoice payments.

If you didn't provide the required information, your online invoice payment service may have been terminated. If you want to continue providing your customers the means to pay you online, you'll need to reapply for online invoice payments.

For all the details see Online invoice payments termination.

Why are some payment options not available?

Depending on the nature of your business, some Online Invoice Payments payment options may not be available due to certain eligibility criteria.