Get started

Select the Log a support call option if you need technical support. You'll need to sign in and then click Create Support Request.

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Select the Help on this page option to access a help page with

information.

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Click the Image Removedicon Help button (Image Added) in the top right corner to left menu bar to display help and support options.

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The help and support options let you access a range of help and support resources:

To access...

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Online help

Menu option	Description
Image Added Help for this page	Get information about the page you're on, including step-by-step instructions and videos.

Community forum

Select the Community forum option to ask questions on the MYOB Community Forum or to get involved in product discussions.

MYOB Support

Image Added Take the tour

New Zealand only

Display messages in MYOB Practice that walk you through the basics of using and navigating MYOB Practice.

To use the Take the tour option

Click Take the tour. The Get Started button is displayed on the bottom left of the page.
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Don't see the Get Started button when you click Take the tour? Try disabling your browser's ad blocker.
Click Get Started to see your options:
- Click an option to walk through the basics of using and navigating MYOB Practice.
- To hide the options, click the down arrow (Image Added) icon.
- To hide the Get Started button, click Show me later. You can always select Take the tour to show the Get Started button again.
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Image Added What's new

Stay up-to-date on the latest features in MYOB Practice.

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Australia only – See what tax features we'll be adding to MYOB Practice over the coming months.

Image Added Log a support call

Use this option to submit the Support request form.

From the Product drop-down, select the area of MYOB Practice that you need support with. Select Online Partner/Connected Accounting if you're looking for support with:

- your client's products
- partner and practice billing queries
- client subscription cancellation
- moving a client file to client pays.

Once you've completed the support request,

a job reference number is emailed to youSelect the FAQ option to access

you'll get a confirmation email, and we'll get back to you with a response as soon as we can.

FAQ

Image Added Live chat	Use Live Chat for partner support only. MYOB Practice support via Live Chat is currently unavailable.
Image Added Community forum	Ask questions on the MYOB Community Forum or get involved in product discussions.
Image Added FAQ	Access frequently asked questions relating to system configuration, two-factor authentication and other common queries.

What's new Select the What's new option to access the release notes, which include a list of all features, enhancements and bug fixes that have been made to date.

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Tax