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Checking your MYOB OnTheGo API service

 There are a few things you can do to check your MYOB OnTheGo API Service:

How do I check that the MYOB OnTheGo service is running?

On your server / computer where your MYOB application is installed:

  1. Go to your Windows Start menu > Services.
  2. Locate MYOB OnTheGo API Service and check its status. 
How do I restart the MYOB OnTheGo service?

On your server / computer where your MYOB application is installed:

  1. Go to your Windows Start menu > Services.
  2. Locate MYOB OnTheGo API Service.
  3. If the MYOB OnTheGo API Service is stopped, start it by right-clicking on the service and selecting Start.

Other things to note:

  • The Startup Type should be set to Automatic (deferred). This will avoid problems with the service not being started in the future.
  • If the service is simply started, this will correct the current issue but may mean that the MYOB OnTheGo API Service isn't started after the next server restart.
  • If the MYOB OnTheGoAPI Service remains in the starting state, wait for 5 minutes for it to finish starting. If a message appears saying that a service is taking too long to start, click OK and continue to wait for 5 minutes.
  • If the service takes 5 minutes to start, then there are probably internet access issues. See your system administrator for advice.
  • If the service doesn't start, force it to stop and then start it again.
How do I stop the MYOB OnTheGo service?

On your server / computer where your MYOB application is installed:

  1. Go to your Windows Start menu > Services.
  2. Locate MYOB OnTheGo API Service.
  3. Stop the service by right-clicking on the service and selecting Stop.
What do I do if the MYOB OnTheGo service is missing?

On your server / computer where your MYOB application is installed, if the MYOB OnTheGo API Service is not listed in the Services window:

  1. Open a command prompt.
  2. Go to the MYOB OnTheGo folder.
    By default, this is C:\Program Files (x86)\MYOB\OntheGoPremise\
  3. Run "CloudBurst.Premise.ConsoleHost.exe install".
    This operation should install the service again.
    If you receive a message that the service already exists:
    1. Run "CloudBurst.Premise.ConsoleHost.exe uninstall".
    2. Then run "CloudBurst.Premise.ConsoleHost.exe install".
    3. Once the service is installed, run "CloudBurst.Premise.ConsoleHost.exe start".
 
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