Known issues in Corporate admin - AU

https://help.myob.com/wiki/x/DwblAw

Close

How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

0

1

2

3

4

5

Very dissatisfied

Very satisfied

Why did you give this rating?

It's hard to find information

Instructions are hard to follow

Content isn't detailed enough

It doesn't fix my software problems

Anything else you want to tell us about the help?

Key points

This page shows all issues for Corporate Admin. We'll update it as issues are found and fixed.
If you can't find your issue, contact us to report it.
To see what we've released, visit the what's new page.
To check for MYOB services outages, see our status hub.

Issue

Description

Solution

Ref no

Duplicates created in Documents when generating Form 484

When creating a Form 484 a duplicate form is created in the Documents tab once the form is generated.
When sending the documents for signing, the duplicate documents are automatically attached to the task.

The document zip file generated by completing the form contains only a single set of documents.

We're aware of this issue and working on a solution.

As a workaround, delete the duplicate form from Documents and the Portal task.

00762539

Error: "This contact isn't linked to a company, trust or SMSF your practice manages"

When you select a client on the client sidebar in Corporate Admin, you may receive the message "This contact isn't linked to a company, trust or SMSF your practice manages."

To fix this issue:

In MYOB Practice, go to Contacts > Contacts list and check that the company's Entity Type is not OtherOrganisation.

If it is OtherOrganisation, you'll need to change it to a Company entity in AE. To change the type, open the client in AE and click Edit client details.
Check your associated contacts (e.g companies, trust or trustee members) to see if the link is in there. If it's not, remove the link and relink to the correct company. For example, you might want to check the company director's contact details in MYOB Practice to see if the company has been incorrectly linked to the director.
If it is a new company generated from a form 201 and a form 362 that has been lodged, it's possible that the agent link hasn't switched over from MYOB to the new agent yet. Contact our support team to fix this.