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'Multiple' status appears on the Transaction processing page

If you prepare activity statements for more than one branch, you might see the Multiple status appear in the Activity Statements columns on the Transaction processing page.

This means we've received ATO activity statement information for multiple branches but can't match them to the client because their branch number is missing in their record.

You will need to enter a branch number before you can see their activity statement details on the Transaction processing page.

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Australia only, for partners who don't use MYOB AE/AO in their practice

If you've linked a client to their MYOB Essentials or AccountRight file, you can see which activity statements are coming up for the client and their lodgement status on the Transaction processing page.You need to have entered

If the

client's ABN and branch number for this information to appear, and those details must match what's listed in your ATO agent portal.

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title	To add ABN and a branch numbers number to a client record

Click All Clients in the top left of any page.
In the Client list, find the client you want to add the ABN or branch number to.
Click theEdit icon to open the record.
Enter the ABN and Branch number.
Click Save.

Dealing with a client's other branches

Since you can only specify one branch number for each client, if you prepare activity statements for another branch, you can either:

Create another client record with the same ABN, and enter the other branch number you service. You will need to link the client to a file that isnhasn't already been linked. OR
Only have one record for the client, and track the status details of forms you've added for their other branches on the Tax page.
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The Tax page doesn't show details for forms you haven't started yet, which means you can't see what's coming up.

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'Multiple' status appears on the Transaction processing page

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Dealing with a client's other branches

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