Get started

Click

Image Removedto access hints and tips on how to use MYOB Portal. This information is useful when you're first getting started with MYOB Portal.
Click the Got it, don't show this again checkbox to remove the hints and tips from the page

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Select the Log a support call option if you notice any anomalies with MYOB Portal or if you're having any issues.
Selecting this option will give you access to the MYOB Support website for Australian clients or MYOB Support website for New Zealand clients, where, at this stage, you'll need to log in again.
Click Create Support Request.

the Help button (Image Added) in the left menu bar to display help and support options.

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The help and support options let you access a range of information.

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Click

To access

Description

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Online help

Select the Help on this page option to access the online help about this page.

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Community forum

Select the Community forum option if you need further assistance regarding MYOB Portal and to get involved in product discussions.

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MYOB Support

Menu option

Description

Image Added Help for this page

Get information about the page you're on, including step-by-step instructions and videos.

Image Added Take the tour

New Zealand only

Display messages in MYOB Practice that walk you through the basics of using and navigating MYOB Practice.

To use the Take the tour option

Click Take the tour. The Get Started button is displayed on the bottom left of the page.
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Don't see the Get Started button when you click Take the tour? Try disabling your browser's ad blocker.
Click Get Started to see your options:
- Click an option to walk through the basics of using and navigating MYOB Practice.
- To hide the options, click the down arrow (Image Added) icon.
- To hide the Get Started button, click Show me later. You can always select Take the tour to show the Get Started button again.
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Stay up-to-date on the latest features in MYOB Practice.

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Australia only – See what tax features we'll be adding to MYOB Practice over the coming months.

Image Added Log a support call

Use this option to submit the Support request form.

From the Product drop-down, select the area of MYOB Practice that you need support with. Select Online Partner/Connected Accounting if you're looking for support with:

- your client's products
- partner and practice billing queries
- client subscription cancellation
- moving a client file to client pays.

Once you've completed the support request,

a job reference number is emailed to

you

. We

'll

endeavor to resolve your issue

get a confirmation email, and we'll get back to you with a response as soon as we can.

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FAQ

Select the FAQ option to access frequently asked questions.

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What's new

Select the What's new option to access the release notes for MYOB Portal which include a list of all features, enhancements and bug fixes that have been made to the product to date.

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Hints and Tips

Image Added Live chat	Use Live Chat for partner support only. MYOB Practice support via Live Chat is currently unavailable.
Image Added Community forum	Ask questions on the MYOB Community Forum or get involved in product discussions.
Image Added FAQ	Access frequently asked questions relating to system configuration, two-factor authentication and other common queries.

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