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title	Data reconciliation

Area

Issue

Status

Description

Alternate workflow

Support ref.

IR transaction

Missing IR transactions

Outstanding

You may see a transaction

Transactions that exist in myIR may not be displayed in the IR statements

section, but the transaction is not displayed in the Unreconciled transactions section

or Unreconciled transactions sections of the Data reconciliation page.

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01269990

IR transaction

Inland Revenue (IR) transaction data duplicated

Outstanding

Update -23 March 2023:

We're deleting IR duplicates. If you've created MYOB transactions or voluntary adjustments as a workaround, you need to delete these transactions and adjustments so that you're not left with incorrect data. Learn more.

Update – 22 March 2023:

IR have fixed the duplicate transaction issue so we've re-enabled the Refresh IR data button. However, IR's fix doesn't remove any duplicates already received. We're working on a fix to correct duplicates.

Original issue:

Duplicate transactions are being sent by IR, causing the Unreconciled transactions table to incorrectly show an extra row of data. This can affect assessments, payments or transfers.

IR are investigating and working to resolve this issue. In the meantime, we've disabled the Refresh IR data button in Data reconciliation.

Status

subtle	true
title	March 2023

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01262931

Reconciliation

Nil assessments aren't being automatically reconciled

Outstanding

When you've got nil assessments, you'll still receive assessments in Unreconciled transactions.

Status

subtle	true
title	May 2021

You can manually reconcile the nil assessments.

00668253

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