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https://help.myob.com/wiki/x/4IjTBQ
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New Zealand only
- This page shows issues that are frequently reported or high impact for MYOB Practice tax (NZ).
- We update this page as issues are found. If you can't find your issue, contact us to report it.
- To see what we've released and to check for upcoming features, visit our what's new and coming soon pages.
- To check for MYOB services outages and to see if Inland Revenue (IR) outages are affecting us, see our status hub.
Status key:
- Outstanding – we're investigating the issue.
- Expected behaviour – Practice tax is working as intended.
Page last updated: 29 March 2023
If your rejection error is not listed below, see our errors and warnings page.
| Date | Issue | Status | Description | Alternate workflow | Support ref. |
|---|---|---|---|---|---|
| 17 March 2023 | Inland Revenue (IR) transaction data duplicated | Outstanding | Update - 23 March 2023: We're deleting IR duplicates. If you've created MYOB transactions or voluntary adjustments as a workaround, you need to delete these transactions and adjustments so that you're not left with incorrect data. Learn more. Update – 22 March 2023: IR have fixed the duplicate transaction issue so we've re-enabled the Refresh IR data button. However, IR's fix doesn't remove any duplicates already received. We're working on a fix to correct duplicates. Original issue: Duplicate transactions are being sent by IR, causing the Unreconciled transactions table to incorrectly show an extra row of data. This can affect assessments, payments or transfers. IR are investigating and working to resolve this issue. In the meantime, we've disabled the Refresh IR data button in Data reconciliation. MARCH 2023 | - | 01262931 |
| 11 October 2021 | Delay in processing IR's overnight Transaction Data Services (TDS) feed | Expected behaviour | We'll automatically populate IR transactions into Data reconciliation as soon as IR sends the data to us. Even though the process is sometimes delayed, you won't miss out on receiving data. At the end of each business day, IR processes the data for the day. Ideally, IR would send the TDS data to MYOB early the following morning, but sometimes their data processing takes longer than expected. When it's delayed, the data might not arrive until the afternoon and, occasionally, it might take longer than one business day. | If you have a client who needs their data before the TDS data arrives, you can manually refresh their data:
| – |
| 15 July 2021 | Account name missing for client's bank account | Expected behaviour | When your client has a refund, and you've refreshed their bank account into their tax return, your client's account name might be missing from the tax return. This happens when there's no account name stored within myIR. Previously, IR didn't require you to enter an account name. The bank account name doesn't need to be added if you are happy to just have the client's bank account number. | If you want the account name to show:
| 00721529 |
| Area | Issue | Status | Description | Alternate workflow | Support ref. |
|---|---|---|---|---|---|
| Tax return | Unable to create current year return after changing balance month | Outstanding | After changing balance month, the latest tax return year isn't available in the Add new window when the transitional financial year is less than 12 months. This issue only occurs if there's a prior year return for the previous balance month. For example, a 2022 period return isn't available after changing balance month from June to March when a 2021 return exists for the same client. JULY 2021 | In myIR, prepare and file the return. | 00726134 |
| Compliance | Filing statistics not available | Outstanding | MYOB Practice Tax doesn't yet have the filing statistics functionality. APRIL 2021 | In myIR, check the EOT statistics dashboard and filing statistics. Learn more. | 00630784 |
| Area | Issue | Status | Description | Alternate workflow | Support ref. |
|---|---|---|---|---|---|
| IR transaction | Missing IR transactions | Outstanding | You may see a transaction in the IR statements section, but the transaction is not displayed in the Unreconciled transactions section. | - | 01269990 |
| IR transaction | Inland Revenue (IR) transaction data duplicated | Outstanding | Update -23 March 2023: We're deleting IR duplicates. If you've created MYOB transactions or voluntary adjustments as a workaround, you need to delete these transactions and adjustments so that you're not left with incorrect data. Learn more. Update – 22 March 2023: IR have fixed the duplicate transaction issue so we've re-enabled the Refresh IR data button. However, IR's fix doesn't remove any duplicates already received. We're working on a fix to correct duplicates. Original issue: Duplicate transactions are being sent by IR, causing the Unreconciled transactions table to incorrectly show an extra row of data. This can affect assessments, payments or transfers. IR are investigating and working to resolve this issue. In the meantime, we've disabled the Refresh IR data button in Data reconciliation. MARCH 2023 | - | 01262931 |
| Reconciliation | Nil assessments aren't being automatically reconciled | Outstanding | When you've got nil assessments, you'll still receive assessments in Unreconciled transactions. MAY 2021 | You can manually reconcile the nil assessments. | 00668253 |
| Area | Issue | Status | Description | Alternate workflow | Support ref. |
|---|---|---|---|---|---|
| Quick tax calculator | Quick tax calculator not available | Outstanding | You might still be using the quick tax calculator in desktop AE/AO tax as MYOB Practice Tax doesn't yet have a quick tax calculator. If you use AE/AO's quick tax calculator for 2022 and future years, the result might be incorrect, as the calculator hasn't been updated with the recent compliance changes. The calculator won't use the new top individual rate of 39% when income is over $180,000. JULY 2021 | For individuals with income over $180,000, you can use the MYOB tax calculator. | 00722890 |
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