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Do not delete this page - MYOB Practice and MYOB Academy navigate to it

  • Access MYOB Portal.

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    Once you've configured MYOB Portal and you're able to see all your clients listed, you can Before you can create portals and tasks for your clients, you'll need to do a one-time setup. This includes setting up your practice's portal URL and adding your logo which will be displayed in all client portals you create.

    You can then start setting up collaboration portals with your clients. This connection enables you to , and interact with your clients in a secure area, for the digital approval of documents or updates to activities you're doing for them.

    The first time that you access your portal, you'll need to do a one-time only set up. Here you're able to set up your portal name and add your company logo which will be displayed in all the client portals you create.

    Check out this video for an overview of setting up your portal.

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     You can access MYOB Portal in 2 ways:

    - directly from your browser using http://ae.myob.com (if you have MYOB AE) or http://ao.myob.com (if you have AO). Bookmark the page for easy access in the future.
    or
    - clicking Image Removed on the toolbar of your desktop version of MYOB AE or MYOB AO.

  • Click Clients on the left.
    As you're setting up your end of MYOB Portal for the first time, the You need to turn Portals on screen displays.

  • Click Get Started with Portals.
    The Getting started with portals screen displays. This is where you'll enter a url for your practice that clients will access and receive updates from.
  • Enter a url for your practice.
    This customized url

    Already set your options, and just want to change something? See Editing your default portal details or edit other portal details.

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    Excerpt

    There are two places where you can set logos in MYOB Practice.

    1. Logo for notifications—The logo you set in Settings > Email notifications is displayed in any emails that are generated from MYOB Practice when you create portal tasks for clients or when you send a tax notice to a client.
    2. Logo for portal—The logo you set in Settings > Portal is displayed on your client's portal login page and within the portal page after the client logs in.
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    Excerpted on https://help.myob.com/wiki/x/8hCEAQ, https://help.myob.com/wiki/x/_hCEAQ, https://help.myob.com/wiki/x/3pSyAQ and https://help.myob.com/wiki/x/f4AYB

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    titleTo set your portal options
    1. Open MYOB Practice and go to the Contacts page. The Create your first client portal message displays.

    2. Click Get set up. The Choose a portal website screen displays.
    3. Enter a URL for your practice.
      • This customised URL will be included in all emails you send to your clients from
      the portal
      • MYOB Practice.
      • The
      url
      • URL will be something like https://practicename.portal.accountants where practicename is the name you entered after you accepted the Terms of Use.
      • You can choose to enter a different

      practicename
      • practice name here if you like. Simply overwrite what is displayed.

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      There are some restrictions to the practicename practice name you can enter as part of the urlURL:- the

      • The field can't be blank.
      - it
      • It must be unique

      - only
      • .
      • It can't contain spaces.
      • It must be 50 characters or less.
      • Only letters and numbers can be included. The following special characters can't be used: ([~#%&*{}<>?/+|\"])

      - it can't contain spaces
      - it must be 50 characters or less
      • .
      You can edit your portal details at a later stage if needed.
    4. Click Next.
      The Personalise your Portals Click Save address. The Add your logo screen displays.

    5. Upload your logo to personalize personalise your client portals and then click Next.

      Click Choose File to select your company logo.

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      There are some restrictions on your company logo:

      - it
      • It must be one of the following file types:
      png
      • PNG,
      jpg, jpeg or gif
      - its file size is limited to a maximum of 800KB
      - dimensions are confined to a width of 200px and height of 100px.Click Upload Logo.
      A successful message will be displayed
      • JPG or JPEG.
      • Its file size can't be more than 800KB.
      • Its dimensions can't be more than 1000px wide and 1000px high.

      If you don't want to include a logo for now,

      simply click Skip this Step.

      Click Create a Client Portal.
      click I'll do it later.

    6. When the Done! message appears, click Create a client portal. This will allow you to create a collaboration portal for one of your clients. Continue to Step 5 of About your You can continue to step 5 of Create client portals.

       

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    Support note 1 (AU)

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