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About client portals 
Portals

Make collaborating with your clients easier!

Tasks 
Tasks

Include your clients in your practice workflows and track the tasks you've created for them.

Documents 
Documents

Share documents with your clients, and see all the documents you've sent and received.

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MYOB Practice is a smart set of collaboration tools that help you work closely with your clients.

You can create action items for your clients, share documents and collaborate online via personalised and secure portals.

You'll improve efficiency in your practice and build stronger client relationships by bringing your clients into your practice workflow.

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It's quick and easy to get started.

  • If you use MYOB AE/AO, click the Image Removed icon in your software's toolbar.
  • If you're an MYOB Partner, you can log straight in at partner.myob.com .

Once you're in, you can get straight to work. You can also start setting up your practice's portal preferences and then create portals for your clients. Learn more about what you can do.

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Sharing documents and getting feedback is easy. You can upload a document and choose who you want to share it with in just a few clicks. You can also set tasks for your clients to complete by a specific date. 

If you use MYOB AE/AO, your clients can digitally sign documents and you can track the approval status.  And because MYOB Practice integrates seamlessly with your Documents tab and the Share It feature of MYOB AE/AO, this is just as easy too.

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* Digital signature approval is only available if you use MYOB AE/AO in your practice

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Transaction processing

View and manage your client's data in real time and:

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Tax (Australia only)

If you use MYOB AE/AO, you can simplify the way you manage your returns – create, edit and lodge all your returns online!

Once you get started, you can use Tax online to:

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Assets in the browser

If you have an integrated MYOB Ledger, Essentials Accounting or AccountRight Live:

  • We've taken the asset register beyond the desktop app – now you can also view it in your internet browser!
  • Find assets fast with our easy-to-use search.
  • Quickly navigate across different years.
  • We've grouped your assets into asset classes (known as control groups in your desktop).
  • Quickly and easily add, edit and delete assets and asset classes.
  • All the same reports are available.
  • See accessing an asset register from your desktop
  • See viewing an asset register in your browser.
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Practice Manager

If you use MYOB AE/AO, you have visibility of real-time WIP and Debt balances at the individual client level, Partner/Manager views and the overall Practice position, so you always know where your practice is at.

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Support

If you can't find what you need here, feel free to contact your MYOB Client Manager for some help setting up.

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The Compliance page lists all the activity statements and tax returns for your clients, letting you manage all your forms in a single place.

Here's what you can do:

  • View the forms for one client or all your clients.
  • Filter to restrict the forms listed and find forms quickly.
  • Check the status of the forms to track your work
  • Add or delete activity statements and tax returns.
  • Export the list in to Excel to help with reviewing.

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View all clients or a single client

To view tax returns and activity statements, click Compliance on the top menu bar.

  • For all your clients, select Image Added All clients on the sidebar
  • For one client only, select a client name on the sidebar.

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Filter the list of forms

The filtering options are slightly different when selecting a single client or all your clients.

  • From the single client view, you can filter the forms by Period and Type.
  • From the All clients view, you can use filters to search by a particular client, Partner, Staff member, Family group, Period, and Type.

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If you use AE/AO, you'll need to manage partners, staff and family groups in AE/AO.

To clear all filters, click Reset.

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Check statuses

The status column shows the different statuses of your tax return or activity statement. This is a good way to keep track of their progress through the workflow.

StatusDescription

All unlodged

Lists all tax returns or activity statements

Not started

Tax returns or activity statements you haven't started working on.

In progress

Tax returns or activity statements that you're currently working on.

In review

Tax returns or activity statements to be reviewed by yourself or someone in your practice.

Ready for client

Tax returns or activity statements reviewed, approved, and ready to send to clients

Pending signature

Tax returns or activity statements sent to the client and awaiting their signature.

Ready for lodge

Tax returns or activity statements are all approved, signed, and ready to lodge to ATO.

Rejected

Tax returns or activity statements have been lodged to ATO and were rejected.

Lodged

Tax returns or activity statements are lodged successfully to ATO

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Add and delete forms


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Export to a spreadsheet

Want a handy way to make and share notes and comments while reviewing? You can export compliance and contacts data together into an XLSX file to open it in Microsoft Excel.

Exporting is done from the Compliance page, so you can filter which compliance data is exported. For example, filter and export tax returns or activity statements for each partner or staff member to check their work.

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The export displays data in the columns as they appear in MYOB Practice (and any filters you've applied). You may also see some data displayed differently. For example, the Period field in MYOB Practice will display as Period start and Period end columns in Excel.

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Disclaimer

Please note that the data you’re exporting may include individuals’ personal information. You should take steps to keep that information secure.

 

  1. Go to the Compliance page. This can be for one client or all clients view.
  2. You can export all the data from this page or use filters to customise the data you want.
  3. To use filters when exporting data:
    1. Select All unlodged if you want to export all the compliance forms. To export the forms for certain statuses, select the one you want. For example, Ready to lodge, Lodged.
    2. Select the name of the Partner or Staff member from the drop-down.
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  4. Select the Export (XLSX) button located on the top right of the Compliance page.
    The XLSX spreadsheet file is downloaded to your browser's download location, using the file name format YYYY-MM-DD_MYOB_ComplianceList.xlsx.
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Comments
Comments
Add, view or delete comments on tax returns or activity statements

You can add comments about tax returns or activity statements for other users to view. For example, if you want to flag something for review.

You can add and view comments from a couple of places on the Compliance page, and the comments are synced between these places:

  • from the overview list of all tax returns and activity statements
  • by opening a tax return or activity statement from the Compliance page. You can add and view the comment from the Assets, Tax return or Documents sub tabs.
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Comments aren't synced between different tax periods.

An icon indicates whether a tax return or activity statement has any comments:

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If you're on the Compliance page, the icon will be in the Comment column. If you've opened the tax return or activity statement, the icon will be on the top right of the page.

Information about the time, date and author of the comment is included with each comment, and you can also add text formatting. There’s no limit to the number of comments you can add.

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titleAdding and deleting a comment

Adding a comment:

  1. Open the Compliance page and, optionally, open a tax return or activity statements from the list.
  2. Click the comment icon.
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    If you're on the Compliance page, the icon will be in the Comment column. If you've opened the tax return, the icon will be on the top right of the page.
    The comment window appears.
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  3. Enter your comment in the text field.

    Don’t click out of the comment window before you’re finished making your changes. If you click out of the comment window, the window closes without saving the content.
    You can use the toolbar above the text field to add formatting. The amount of characters remaining for your comment is displayed below the text field.

  4. Click Add comment.

Viewing and deleting a comment:

  1. To view a comment:
    1. Open the Compliance page and, optionally, open a tax return or activity statement from the list.
    2. Click the icon indicating comments (solid purple speech bubbleImage Added).
      If you're on the Compliance page, the icon will be in the Comment column. If you've opened the tax return or activity statement, the icon will be on the top right of the page.
      All the comments that have been added are listed.
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    3. To delete a comment:
      1. Hover over the comment. An ellipsis appears to the right of the comment.
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      2. Click the ellipsis. A Delete option appears.
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      3. Click Delete.
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Completing tax returns - AU
Completing tax returns - AU
showRoottrue
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pagePreparing FBT returns
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