Known issues in MYOB Practice tax - AU

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For validation errors, see Validation errors in Practice Tax (AU).

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Known issues

Issue	Description	Status	Ref #
Rollover from desktop to online	When moving a tax return from desktop to online, some of the fields do not rollover: D4: Work related self education expenses : Work-related self education expenses workpaper is created. D10: Cost of managing tax affairs P6: Business ABN P5: Business name P6: Business address of main business	OPEN While we're working on this, enter the data manually.	01103289
Tax 2021 - No access to the income details schedule from the label	We've temporarily removed related schedules and workpapers link from the tax return labels that open the income details schedule.	OPEN While we work to resolve this issue, use the navigation bar on the right and select the Income details schedule from the Tax workpapers and schedules drop-down.
Tax 2021 - Error during ATO pre-fill	In a 2021 tax return, during an ATO prefill you'll see the error - We've encountered an error. If the issue persists, contact MYOB support and provide the following: Compliance ID..	OPEN While we're working to fix this issue, contact support so we can help you resolve the issue.
More than one distribution received workpaper	The Distribution Received schedule is currently limited to one distribution received from either a trust or partnership or managed fund.	While we work to resolve this limitation, if this taxpayer has more than one distribution received, you'll need to complete the return in the Desktop version. FIXED	01081100
SAPTO offset not showing separately in the estimate.	When there is a SAPTO offset in the tax return, it shows in the total of Non refundable tax offset and not separately in the estimate.	We've logged this as an enhancement request. FIXED	00798427
Private health insurance doubles up in the estimate	In an individual 2022 tax return, the private health insurance offset amount is doubled up.	This issue is now fixed. FIXED
ATO rejections
Return rejected when there are only government payments or allowances entered.	If you have a return with only govt payments or govt allowances income, and no other income like salary and wages, you'll see a rejection from the ATO.	OPEN We're working on a fix. As a workaround, enter an ABN in Item 1- Salary and wages. Remove the ABN Validate and lodge.	01081127
Activity statements (MYOB Practice)
This compliance is locked. If it's not yet lodged, send it for rework to unlock it. You can then delete it.	This error happens when you try to delete an activity statement that is in a Not Started status.	Select the periods you want to lodge and de-select the periods your clients are lodging. This will update the activity statements when you receive the ATO report the next day.	01241483

Resolved issues

Area

Issue

Description

Support ref.

Tax return

Navigation bar not following page scrolling

Resolved – 24 August 2023

When scrolling a tax return, the navigation bar on the right of the page isn't updating to show the scroll location.

–

Page last updated: 28 August 2023

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