Just these help pages, not phone support or the product itself
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Details of a task can be accessed by selecting a task in either the Open tasks or Completed tasks of your Tasks page. The Tasks details page contains all the detailed information regarding a task, such as the:
Name of the task
For a task associated with the digital approval of documents, this is the text that you entered in the Title field of the Publish to Portal page when you published your documents. For a general task, this is the text that you entered in the Title field of the Create task page.
Attached document
A list of documents that are attached to the task. The documents can be opened from here by clicking on a document and viewing it in your PDF viewer.
Task Information
Listed in this section are the task's properties:
status of the task
the client to whom the task was assigned to
the client portal the task was assigned to
when the task was created and by whom
the date the task is due to be completed
task code.
Signees
If the task is associated with the digital approval of documents, then the clients who have been assigned to approve the documents are listed. For each client, the task status is listed to the right of the client's name.
Task history
All the comments associated with the task - made by either you or your client are listed in chronological order. Any files that have been attached as part of a comment are also listed and can be viewed.
For activities that generate an email notification to the client, such as task reminders, you can track the date and time the email was delivered and when the client opened the email by clicking the activity's elipsis icon [...] .
Need to send a reminder?
If a user hasn't opened their email, completed their task or approved a document, you can send them a gentle reminder. Click the Resend task button in the Task Details page and an email will be sent to all assignees who haven't completed their task or approved the document.
The Tasks page will show an alarm clock icon next to all tasks that you have resent as a reminder. Hover over the icon to see the date and time it was last sent.
New comments
You can enter a new comment and attach a file if appropriate. The comment will appear in the task details on this page and in the client's portal. The client will be sent an email notification that you have added a comment to the task.
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